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Extended Stay America - Tacoma - Fife
- Hotels
- Fife, WA
About this business
Location details
2820 Pacific Hwy. E., Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room 322 stinks horribly. Came into the room with both windows Wide opened I am assuming they were trying to air out because the room was freezing . We were told it was a sold out night and as well all area hotels were sold out. We had to sleep with window somewhat opened due to the nauseous feeling we had from room smell. The bed and bedding was fine so this is something in the floor or walls. Very disappointing after a long day to not be comfortable in a room we only had 9hrs in for sleep.
Business response:
Dear MARQUITA, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Further, we have also discussed your review with our front desk team and will ensure we are more welcoming as we advance. Apart from this, we hope you had a pleasant stay and that the other services met your expectations. Please revisit and allow us to show you ou... read more
Unhappy stay Prices very terribly. None of the scan machines work for exterior doors. The only way inside is through front door. Zero room cleaning. Very very noisy and when you call it gets worse. Shower valve was broken the entire stay. I was promissed a repair the 2nd day but after 9 days nothing had been fixed.
Business response:
Dear Christopher, Thank you for being our guest. Providing a relaxed hotel experience to all the guests is always our motto. However, we are sorry for the issues you mentioned in your suite. We will address this with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We are grateful for your comments and hope to welcome you again so we can offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
Leak in bathroom sink. TV not working. Minor co
Business response:
Dear Scott, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations, especially regarding the amenities and overall condition of the bathroom. We understand the importance of having the right facilities during a hotel stay, and we regret that this caused inconvenience. Your feedback is invaluable; we will use it to make necessary improvements. Our housekeeping and maintenance teams are already reviewing the missed spots and taking action. Please stay with us again; we will impr... read more
BAD and NEGATIVE PROPERTY MANAGER ATTITUDE The stay itself was pretty good until departing Checkout! The site manager was more THAN VERY RUDE, to say the least!!! Relocating to California and didn’t want ANY storage (U-HAUL) trailers on the property. I would have understood the situation better if it wasn’t for his nasty attitude towards his commenting to me! If I ever have to do business in that area of Washington again, Extended Stay Fife, Wa would NOT even be considered!!!
Business response:
Dear RICKIE, We sincerely apologize for the inconvenience you experienced dealing with one of our front desk staff. We understand how frustrating it must have been. This is certainly not the standard we strive for, and we are taking immediate steps to address the issue. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
The smell of urine was strongly smelled when we stayed. We had to ask to get a spray to take the smell down a bit.
Business response:
Dear Mario, Thank you for choosing to stay with us at Extended Stay America and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for your comments. We hope you have a delightful holiday ahead!Sincerely,Hotel Management
Lights on side table did not work. Shower did not work and seemed like a known issue but we were assigned the room anyway. We were refunded the cost of the room. Staff was very friendly l
Business response:
Dear Johanna,We appreciate your kind words about our staff, and we sincerely apologize for the issues you encountered with the lights and shower in your room. Please know that we are addressing these issues with our team to ensure they are resolved. We’re grateful that our staff could assist you by providing a refund; however, we understand that these issues impacted your overall experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Tacoma - Fife
How is Extended Stay America - Tacoma - Fife rated?
Extended Stay America - Tacoma - Fife has a 3.3 star rating with 2,299 reviews.
When is Extended Stay America - Tacoma - Fife open?
Extended Stay America - Tacoma - Fife is open now. It will close tomorrow at 12:00 a.m.