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Extended Stay America - Tacoma - Fife
- Hotels
- Fife, WA
About this business
Location details
2820 Pacific Hwy. E., Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth any amount of money Terrible. Staff was rude on check in. No garbage can in room other than the small trash can in bathroom. Bed very uncomfortable and the room smelled horribly like air conditioner antifreeze smell. Tiny microwave that barely big enough to reheat take out that couldn’t be eaten during to no silverware, dishes or cups. Room was cold and noisy neighbors. Breakfast was a joke. Bad coffee, frozen muffins that crumbled like sand, and nutrigrain bars that tasted like they were forgotten in a box for a y... read more
Business response:
Dear Rose, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Considering it is a rare ... read more
WATCH OUT! WATCH OUT for the manager here. He had poor customer service and if you say anything he will kick you out or not give you a room. Hotels.com is no help in getting a refund either!!! We had a clogged toilet made us track down the plunger and unclog 2x. Second time I was fighting a terrible migraine so had stayed back from our business conference. I went to go retrieve the plunger which was NOT where he said nor was there one on the other 2 floors I had to check. I was about to faint and felt like vomiting and he’s ... read more
Business response:
Dear Casey, Thank you for choosing us while you were in the city for a business conference and taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. To prevent these issues from happening again in the future, we have shared your feedback with our team. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to o... read more
So many issues , but the one that really upset me was; I stepped in dog poop when walking into the lobby and didn’t notice until I was walking into my room. While I was cleaning my shoes off the front desk lady started knocking on my door, DEMANDING ME TO COME CLEAN THE POOP THAT “I TRACKED IN” in the lobby. I explained that I simply didn’t realize I stepped in poop out side and I would be right there to clean up THEIR lobby for them and she threatened to kick me out if I didn’t come instantly! So many better options in the ... read more
Business response:
Dear Madeleine, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality yo... read more
We asked for handicap and got a terrible place, plugs 6 didn’t work. Husband is wheelchair and he couldn’t get into bathroom. I use a walker and had to use sink to pull myself off the toilet. Neither could take a shower, bathtub had no grab bars. Free breakfast was weak coffee a dash wrapped muffin. Housekeeping told me they clean rooms every two weeks. No luggage cart, it was broken. Had to call friend 70miles away to move stuff from car to rm. when I complained they gave me one hour to move out which I physically could not... read more
Business response:
Dear Linda, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you and your husband encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Considering this to be a rare incident, please return, and we look forward to serving you again. Thank you for sharing this valuable feedback with us. Sincerely,Hotel Management
They give you a paper in the beginning stating their no tolerance to noise control. We were woke up around 2:30 from our neighbors partying, or so it sounded like it. I managed my husband not so much. However the bed was not comfy and bathtub had hairs. I did try and go down to discywhy we didn't have hot water but they were occupied helping other guest, so said the sign. It was better than motel 6 but only by a step.
Business response:
Dear Kiera, Thank you for your feedback. We apologize for the noise disturbance and the issues with the bed, bathtub cleanliness, and hot water. Please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Did not like hair in tub and on shower curtains, etc. Room smelt like animal, urine, and cigarette smoke. Did not feel clean. However, manager was good.
Business response:
Dear Jeffrey, Thank you for taking the time to review your stay with us. We are disappointed to read the concerns about the cleanliness and not delivering a fresh atmosphere in the room on your arrival, and we will address this immediately. Our staff's top priority is to provide a clean and comfortable environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. On the positive side, it is nice to know you had some great encounters with one of our associate. We are commit... read more
Good safe parking with a gate closed over night. Hotel is bare bones, not super clean, but it works. A little loud and our AC was SUPER loud all night, but it worked for a quick stay.
Business response:
DearBrittany, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - Fife
How is Extended Stay America - Tacoma - Fife rated?
Extended Stay America - Tacoma - Fife has a 3.3 star rating with 2,299 reviews.
When is Extended Stay America - Tacoma - Fife open?
Extended Stay America - Tacoma - Fife is open now. It will close tomorrow at 12:00 a.m.