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Extended Stay America - Tacoma - Fife
- Hotels
- Fife, WA
About this business
Location details
2820 Pacific Hwy. E., Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were attending a 2 day festival a few miles away that got over close to the end of the checkin window. I called the day before and was told we could checkin early since the festival started before the checkin time did and to come in before (she even wrote a note for the next shift which they never received), when we arrived was told that was not possible & they had no idea what I was talking about but they will have a room for us ready when we return tonight. The lady at the desk took my ID and did all paperwork required ... read more
Business response:
Dear Lisa, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Manag... read more
Front Desk Male Clerk was horrible to us asked us to leave the property claiming our rooms were not paid refused to see our paid receipt we ended up getting moved to a different location. Will never consider staying at Extended Stay properties ever again
Business response:
Dear Teresa, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel and are sorry for any inconvenience caused. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Our employees were kicked out of this location due to them claiming that Expedia didn’t pay them when our employees showed them the receipts they failed to look at them we had to contact Expedia and they told Expedia that they needed the rooms so Expedia had to move them to another location
Business response:
Dear Teresa, Thank you for sharing your experience with us. We are sorry for your employee's frustrations due to the issues at our hotel. Please allow us to investigate the matter with our sources and ensure such incidents are handled better in the future. We will undoubtedly improve the areas you find the need to advance. Feel free to reach out to our front desk for further assistance. Please give us another chance to accommodate you. Sincerely,Hotel Management
This hotel was not clean. The lobby and elevator had not been swept or mopped in a while. There was grime and loose dirt and dust. The room was cleaner, but it smelled horrible. It had an overly perfumed smell that was trying to cover other odors. The kitchen was very dated. We won’t be staying here again.
Business response:
Dear Robin, We are sorry that we couldn't give you a better impression of our hotel. The condition of our property you describe is unacceptable and not representative of our quality standards. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure this doesn't happen again. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization for th... read more
Property was overbooked
Business response:
Dear William, Thank you for taking the time to leave your review. We strive to provide an exceptional stay for every guest, and we regret you did not get to enjoy our hotel during this visit. We apologize for the inconvenience caused. We hope you will consider giving us another chance to welcome you back so we can deliver the seamless stay you deserve.Sincerely,Hotel Management
Not booking there again Lost my reservation so I had to book a second night somewhere else. Felt super dodgy outside and inside
Business response:
Dear Guest, Please accept our sincere apologies for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
Don’t stay here!!! We have stayed at other Extended Stays and they have been decent/ good. This one was horrendous. We just needed a last minute stay and thought an extended stay would be fine. I was mortified with the hotel. Hair all over the “clean” sheets. Stains everywhere. It was disgusting! I made sure to wipe down anything before we touched anything. We checked in at 1130pm and left as soon as we woke up. Smelt like smoke but that is nothing compared to how dirty this place was. We asked for new sheets and comforters ... read more
Business response:
Dear Devin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We will address this matter with our housekeeping associates to ensure it does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
Hotel staff was rude. They charged my card twice for one night. Lots of shady characters walking around the hotel inside and out. And the room smelled terrible.
Business response:
Dear James, Thank you for reviewing our hotel. We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for the frustration caused with the charges on your card. We are looking into the matter to see what went wrong. If you are in doubt and would like to review your accounts further, please feel free to reach out to our hotel directly. Thank you once more for choosing our hotel. We hope you will come back for a perfect experience from check-in to check-out.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Tacoma - Fife
How is Extended Stay America - Tacoma - Fife rated?
Extended Stay America - Tacoma - Fife has a 3.3 star rating with 2,299 reviews.
When is Extended Stay America - Tacoma - Fife open?
Extended Stay America - Tacoma - Fife is open now. It will close tomorrow at 12:00 a.m.