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Extended Stay America - Tacoma - Fife
- Hotels
- Fife, WA
About this business
Location details
2820 Pacific Hwy. E., Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at midnight, staff said I couldn’t check in until 2 due to the “night audit.” Had to sleep in my truck for 2 hours. Once I did check in, I saw bags of trash lining the hallways where guests had stuck them outside their door and were never picked up. The whole place obviously stunk because of this. The inside of the room smelled the same, the floor was covered in a sticky film that my shoes stuck to. The neighboring room had a yappy dog that constantly barked and screeching from what sounded like a parrot. I made it u... read more
Business response:
Dear Matthew, Please accept our apologies, as we never mean to disappoint our guests in any way. We regret to learn that you had to sleep in your truck due to the issues you experienced. Your comments have been shared with the front desk team and the housekeeping staff to ensure that it does not happen again. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your ... read more
Our room was non smoking but smelled liek smoke. The floors were dusty. Location wise its a sketchy part of town. Actual workers were very nice tho like checkin staff and cleaners.
Business response:
Dear Annie, Thank you for choosing us and for taking the time to leave your comments. We appreciate you recognizing our check-in staff and team members. Every associate is integral to our service, and we thank you for praising their efforts. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hot... read more
Bad example of hospitality Not the best experience here. No heating/cooling in our room, the fan on the unit was also not functional. The windows only opened 2" (Im sure due to security concerns) but it meant no airflow in the room. We were not offered any other room options, and a person could not come to fix the unit "until the morning" but that did not occur before we checked out. Provided 3 pillows for a queen size bed- they were out of pillows, none available. Provided breakfast was coffee and oatmeal packets- hot water... read more
Business response:
Dear Guest, Thank you for sharing a review of your stay. We value your feedback and apologize for the inconvenience you experienced during your stay. We understand that having a comfortable room with working amenities is essential for a pleasant visit. Your comments will be shared with our team to address these issues promptly. We aim to improve our services continually and hope that you would consider giving us another chance to provide a better experience in the future. Your satisfaction is very important to us, and we app... read more
There were holes in the curtain in the rooms. Black mold in the ceiling right outside our room. We were very concerned not only for ourselves but the housekeepers that need to work in the mold daily. The hallway also had a foul odor I’m guessing from the mold.
Business response:
Dear Christian, Thank you for taking the time to evaluate our hotel. We deeply apologize for the issues you encountered during your stay at our hotel. We understand the importance of cleanliness and maintenance and take these matters very seriously. We appreciate you bringing these concerns to our attention. Rest assured; we will investigate these matters thoroughly and take immediate action to address them. We value your feedback and will use it to improve our services. We encourage you to try us again in the near future. W... read more
Meh, room was bad, constant noise from fridge/AC. Can hear people talking in hallways, in their rooms and outside. Absolutely no amenities and bare minimum I'm room itemz
Business response:
Dear Dmytro, Thank you for your feedback. We apologize for the cleanliness issues in your room and the noise concerns you experienced. We have shared your remarks with our housekeeping staff and will use them as an opportunity to improve our services. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will revisit us... read more
I was put in a room with a broken air conditioner. When I called the front desk, I was told "Yea our maintenance man hasn't gotten around to fixing that yet." I said "You put me in a room, and you knew the air conditioner was broken in 95 degree weather?" I asked for another room and was told they were full. This was after 9 at night. Then I looked around the room and bedside lamp covered in dust and soda rings on the counter. With no where else to go, I tried to open the window, they only open an inch and there was a woman ... read more
Business response:
Dear Sandra, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - Fife
How is Extended Stay America - Tacoma - Fife rated?
Extended Stay America - Tacoma - Fife has a 3.3 star rating with 2,299 reviews.
When is Extended Stay America - Tacoma - Fife open?
Extended Stay America - Tacoma - Fife is open now. It will close tomorrow at 12:00 a.m.