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Extended Stay America - Tacoma - Fife
- Hotels
- Fife, WA
About this business
Location details
2820 Pacific Hwy. E., Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't waste your time! Horrible experience. Horrible staff & even worse Manager. Do not recommend at all.
Business response:
Dear Heidi, Thank you for choosing us and providing your feedback. We are deeply sorry about your negative experience. Providing excellent service is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. We will address your concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we would love an opportunity to regain your trust in us again.Sincerely,Hotel Management
Manager and employees are on drugs. Tweakers all over
Business response:
Dear Thomas, We regret that we couldn't give you a better impression of our hotel and couldn't accommodate you at this time. We assure you that we don't encourage illegal activities inside or outside our premises and will look further into this matter. We are sorry that these issues compromised your plans with us and regret that you had to leave sooner than anticipated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
The D. Canoe behind the counter, not only blew off the fact that there is a new debit card policy that isn’t listed ANYWHERE from what I can find, then continued to ignore Expedia when they called because I couldn’t check in (using the same debit card I’ve always used here) and I lost that $100. My husband and I are homeless and have to work every day to have money THAT night for a room anywhere. So we had to sleep in the car overnight.
Business response:
Dear Patricia, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sin... read more
This should be an embarrassment to the Extended Stay hotel company. They had no hair dryer in the room but would rent me one! They had a kitchen but absolutely nothing in it, I’m sure they would have ‘rented’ me a fork if I asked. The room looked old with worn carpet. And the free breakfast was dry oatmeal packages and stale muffins. Unbelievable
Business response:
Dear Ruth, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
Sketchy scene here I think this hotel houses people with vouchers. I appreciate this program but don’t think it should be used as both a very long term place for people and to business travelers. Our stove didn’t work. Our heater didn’t work. Dogs barked in the night all three nights. The neighborhood is super sketchy. Check in and the front desk help was good.
Business response:
Dear Elisa, Thank you for leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again an... read more
The room smelled odd strong urine,the door was broke,lamps didn't work,carpet by the air conditioner was soggy ,Kitchen floor filthy an one of the beds was broke.Worst stay
Business response:
Dear Georgia, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giv... read more
I already called this morning to talk to customer service regarding the drug paraphernalia found underneath the fitted sheets which let me know that the fitted sheets were never changed prior to me checking again
Business response:
Dear Emelina, Thank you for taking the time to write a review of your stay. It is concerning to see such comments, as this is far from the experience we want our guests to have. We are committed to providing our guests a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals. Thank you for your time and consideration. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - Fife
How is Extended Stay America - Tacoma - Fife rated?
Extended Stay America - Tacoma - Fife has a 3.3 star rating with 2,299 reviews.
When is Extended Stay America - Tacoma - Fife open?
Extended Stay America - Tacoma - Fife is open now. It will close tomorrow at 12:00 a.m.