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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
确实是一次很糟糕的住宿 非常差的一次住宿，房间非常热，没有空调，导致晚上睡不着觉，给服务台多次打电话都无人接听。房间没有Wi-Fi信号，无法上网，我们傍晚都是到服务台去上网，服务人员不置可否，很奇怪这样的条件的motel为什么会收怎么高的费用？
Extended stay, however cooking may be interesting I was surprised to find all of the cabinets empty when I arrived. There was a 2 burner electric stovetop, a small microwave, and a refrigerator with the doors on the wrong side (opened to the wall so it was tough to get into). I found a note that said if I needed anything to stock the kitchen (dishes, pans, toaster, coffee maker, collander, etc) I could place an order and they would fill it for me. It wasn't convenient, but did get to cook my own dinner. Competitors of their... read more
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. My apologies that the dishes weren't in your room upon arrival. Our policy is to make sure that the dishes are washed and sanitized after each guest visit. Thank you for bringing it to our attention this policy needs to be looked at, and this will be brought up in discussion for future visits. We... read more
Smelled Like Pot My non-smoking room smelled like pot whe I walked in. Running the air conditioning was the only way I could tolerate it. A full trash can was left under the kitchenette sink. The towels and sheets were rough and scratchy...very uncomfortable. The front entrance was not marked as the check in area. I walked in and no one was around, and the facility laundry door was open and in operation.. very noisy. I wasn't sure if I was at the check in desk as there was no sign or bell to ring to get the staff's attentio... read more
Business response:
Thank you for taking the time to tell us about your experience. My apologies that your room smelled, you found trash under your kitchen sink, and the towels and sheets were rough and scratchy. I will be taking your survey as an opportunity to show our house keeping staff and use it as a tool for retraining. I will also remind my front desk staff to put the sign on the counter to alert arriving guests that they are away from the desk helping another guest. I would also like for you to know that we do have a new fire alarm sys... read more
Never more disgusted! They have bedbugs and not clean! And the continental breakfast was more of a Costco free for all..
The lobby was a mess. The garbage in the bathroom had not been changed. There was makeup powder on the toilet. The sheets were wrinkly and felt used.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our room inspection procedures with our staff as well as retraining our housekeeping staff to ensure each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel th... read more
not so cool no ice.. toilet not working consistently
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as quickly responding to maintenance issues. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never Again We visited this hotel as it advertised a free breakfast which included fresh fruit, cereal, muffins and coffee. First off - absolutely no fresh fruit - this was at 06:30 so no excuse - they hadn't provided fresh fruit as promised. Coffee was provided but for those of us who do not like Sweetened Coffeemate - tough luck. Diabetics beware - there is nothing to eat for breakfast or to drink as all they provide is sweetened coffee or you take it black. We had to call the desk at 02:30 due to guests constantly walking... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, I will share your comments regarding our grab-and-go breakfast with our corporate office and will work with our front desk staff to make sure our breakfast is fully stocked. Our team is committed to satisfying our guests, so we are... read more
Tv had no cable connection, just displayed static. Toilet did not flush properly and flooded.
Business response:
Thank you for sharing your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance issues you experienced. To uphold our company’s high standards, I have shared your comments with our maintenance engineer to ensure that we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the n... read more
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.