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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash There was a rat that was running straight along the parking lot when I pulled in .. I booked my hotel online once I walked in they said they had no vacancy , I asked for my refund and told them about the rat in the parking lot and they refused .. I was out money but not to bothersum I rather not sleep with rats
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the futu... read more
In need of renovating! Sheets and carpet stained! No cleaning service between nights. If you want it there’s a charge. No gym or other facilities. . A grab and go breakfast which is not stated on your website. It’s far different than a continental breakfast which you get at not places. Overall disappointed for the price we paid!
Business response:
We apologize for falling short of your expectations and the issues you encountered while being here. Your feedback regarding cleanliness and the renovation has been shared with the appropriate individuals to improve our future guest experiences. Kindly note, housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Tragic Trash was found in the elevator and in various open spaces on the floor where I was staying. There was a faint scent of urine in the carpet on my floor when stepping off of the elevator. The sheets had stains that needed to be pre-treated prior to laundering.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
It says breakfast but it’s granola bars and coffee. There was garbage under the bed.
Business response:
Thank you for choosing to stay at our hotel. We are so sorry for the cleanliness issue you had and for your disappointment with our breakfast offerings. We will be sure to share your concerns with our Food & Beverages team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Luis, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Don't forget your stuff. The room was stuffy and the smell lingered the whole time. I forgot my toothbrush so I asked the front desk for one they gave me one. It was the worst toothbrush ever. The bristles we're all stuck in my teeth and in my mouth. I had to cough it up.
Business response:
Thank you for your feedback. Please accept my apology for the poor experience you had during your stay. I will personally follow up on your feedback with my team to ensure this does not happen again. I truly regret the inconvenience you had and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Would not stay here again. busy weekend, and we arrived late (11pm.) The suite room we reserved had water leaking from ceiling, and it took the night manager about 45 minutes to get us two single rooms. breakfast was muffins in plastic and granola bars, instant oatmeal in the lobby. no coffee was left either morning. no towels in one room. only shampoo, no conditioner. overall pretty dismal.
Business response:
Jonathan, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to work more diligently from this point forward. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
Sketchy area, sketchy guests Initially I thought it was just an old facility but when dark came i feared for my kid and my safety. I can't believe the price I paid for the room. I checked out at 10pm didn't even stayed the night
Business response:
Tania, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our facilities going forward. We regret the inconvenience caused and to you and your family and hope you will consider giving us a second chance in the future. Sincerely, General Manager
A nite at the Dump Breakfast was a joke, energy bar and packaged rolls, really bad area full of drug addicts , only stayed there to go to a concert at the Tacoma Dome
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.