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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Frustrating Experience This hotel advertises long term stays; on the counter is a nice card listing all if the amenities that come with the room. However, our room had one (1) plastic cup (1) wash rag (1) hand towel. I ran to the nearest store to pick up soft drinks and plastic cups. When we went to open the bottles - no opener. NO anything! Not a bowl, utensil, none of the dishes or pots and pans on the amenity card -nothing. The next morning as I hurried to get ready for a business appointment, I found there was n... read more
Business response:
Bonnie, thank you for sharing your experience. We apologize for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so they often bring their own bath amenities such as hairdryers and toiletries. We certainly understand why you may have found our amenities a bit different than traditional hotels. Please know to ensure cleanliness of the kitchenware our brand standard requires us to keep these items at the front desk. All these items ... read more
Business response:
We are extremely disappointed to see we did not live up to our typical standards. Our goal is to provide every guest with an exceptional stay, but we sincerely apologize this was not your experience. Please consider giving us another opportunity to redeem ourselves. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Never Again The staff at this hotel is great. That is the only good thing I can say about it. The walls are so thin we could hear the guy in the next room snoring. That was the second night. The first night he stayed up until 3 am talking and laughing with his friends. The first thing you notice about this place when you enter is the unpleasant odor. I don't know if it extends to the entire hotel, but it was present on the first and second floors. The pillows here are like sleeping on flat rocks. So uncomfortable. If you'r... read more
Business response:
Bonnie, thank you for evaluating your stay. We are glad to know you liked our convenient location and courteous associates. However, I am sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to address this issues, as we would have been happy to try and resolve it or move you to another suite. We hope you will return as we would love to provide you with a better experience. Sincerely, General Manager
Clean up your act Extended Stay! There was vomit on the desk and chair in our room when we checked in. The front desk said our room had been cleaned and came up to check on it but by that time we had cleaned up the mess. We were afraid to walk around that room in bare feet as the carpet was a mess. I will never stay here again and neither should anyone else. Clean up your act Extended Stay!
Horrible beds. Free breakfast is a joke. We were so excited to stay here for the convenience of having the kitchen for a long stay and breakfast when we were in a hurry to go in the morning. We barely slept because the beds were so uncomfortable and when we got up to go get something from the breakfast table it was almost empty. There was still an hour left until it was supposed to close at 9:30. We will not be back.
Another Mimivaca For the price, I expected better. Needs upgrading. Too many long term tenants.
Worst Extended Stay I've Stayed At. The only good thing about this location is that it's in a convenient area, mall across the street, food etc. Staff is below par, when I arrived noone was at front desk for 20 minutes, when the worker returned she didn't even say sorry for the wait and just had a bad attitude. She told me to come back in 3 hours when checkin time was, when I returned they gave me a room that the maid had not even cleaned yet. Do not get a room near the freeway side it is extremely loud due to the windows n... read more
Location ok, housekeeping horrible! The housekeeper came into.our room while we were gone and partially packed our atuff. But not before she stole our tablet and our change catcher out of our bag. Staff said there was nothing he could do since she gave the tablet back! Breakfast isn't breakfast at all either.
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.