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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably the most disgusting hotel I have ever been in. We couldn’t even stay there. Left without opening our suitcases. The smell was horrendous. Front desk help was clueless. There was an industrial size fan running in the room. We sacrificed over $300 since we couldn’t get a refund because we booked on Expedia. Never, ever will I book at an Extended Stay if they allow this within their chain.
Business response:
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider a future sta... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Noisy I asked for quiet area of the hotel and someone banged on the wall for 1 min straight and one person tried coming into our knocking loudly at door I repeated numerous times wrong room- it was a mess- would love a refund
Business response:
Blair, we are disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
While there was a kitchen area, there were no plates, cups, or silverware in the unit. They had to be requested from the front desk. Also, there were no paper towels available to mop up a small coffee spill on the kitchen counter. Toilet paper had to be used. It would also be nice if there was an extra blanket available in the unit. While the service at the front desk was quite accomodating, there were times when the front desk was unattended, causing additional wait time and an extra visit to the front desk.
Business response:
Thank you for sharing your feedback regarding your recent stay. We apologize for the poor service you received from our front desk associates, which negatively impacted your impression of our hotel. We clearly missed the mark and want you to know this is not our normal way of treating an arriving guest! Your comments will be shared with our team, and we will take appropriate steps to ensure a better experience in the future. We hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Jennifer, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Dont do it. Absolute mess.
Business response:
Sarah, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I made the reservation online through expedia at 1 am. Arrived tired from driving and finally got to check in and room was saturated with smoke, the windows were even open when we arrived to air out I guess. I asked for another room, desk clerk seemed overwhelmed, she gave me another room key and same thing. WE DID NOT STAY, let her know we needed a refund as we needed to go somewhere else. She told me that manager would call me in the morning regarding refund and have not heard from them.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us in the future. Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,594 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.