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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great part of town
Business response:
Darrell, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
avoid this place Im sorry but this place was gross. Smelled, locks didnt work, tons of complaints at front desk
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Disgusting place! This place is filthy dirty. Old sheets with duct tape on the rugs... I had a5am trip could not get into the bed I was so disgusted. I stayed and worked on the semi clean table until 2am and left for the airport.
Business response:
Francisco, thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Small and no frills. The place was small, especially the lobby. There was only one person at the front desk and she was VERY busy. She was very nice went out of the way to get us a wine opener.
Business response:
Donald, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The first thing they did was double card my debit card, after I had paid Cheap Tickets.com for the room! They did not tell me that they made that mistake I found out from my bank!!! Next the room was so full of roaches crawling in the kitchen and living room it was completely infested. They laundry machines were not functional. They carts to carry luggage had flat tire’s. You will not want to stay here. Cant believe the lack of concern with the on duty staff. Everyone is irritated and uncaring at the hotel. I asked for a 1... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
No WiFi just the start Great location. No WiFi so worthless for a business person. Could clearly hear people talking in the next room. Bed worn out. Expected the cockroaches, it is Florida after all.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Roaches. A lot. Bad roach problem stayed at 3 different places while in Clearwater/Tampa area. Only extended stay had bugs-roaches! Terrible night left at 3am
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Skanky ... Entire placed like musty cigarette smoke.
Business response:
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
Maintenance is not their forte We arrived and were given the room directly across from the elevator. This wasn't going to work as we could hear the constant bell and opening and closing of doors. They graciously gave us another room which turned out to have not been cleaned. Finally, we were given a third room which seemed to be nice. We found out later that day that the shower had no hot water. The next morning we asked the clerk to have someone check it out. We were out all day so it wasn't until late when we took showers ... read more
Business response:
Mark, please accept our most sincere apology for the difficulties you encountered while being here. Your feedback is important for us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.