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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service
Business response:
Thank you for being our guest. We apologize our service was not on par with your expectations and regret any inconvenience you had. We appreciate your comments and hope to deliver a better visit on your next trip. Sincerely, Hotel Management
Muy mal Horrible , la persona del front desk no queria ni abrir la puerta , tenia mi reservacion hecha y me dijo que no tenia cuarto , el lugar no me parecio seguro muchas personas caminando al rededor del hotel tomando y con mal aspecto , el hotel no parecia limpio en general
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced at the time of check-in with your reservation. We have followed up with our front desk team to make sure we do not disappoint you in the future. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I've waited over 2 weeks and counting to get refunded for a room charge because of the lack of information given by the staff. My last phone experience was a very unprofessional lady who told me several different things when asked if the charge had been refunded on their end. She hung up the phone on me. I called back and asked to speak to a manager and was told that the manager was on break.
Business response:
Thank you for sharing your feedback with us. We apologize if there was any miscommunication regarding your room charges and for the unresponsive service you received. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Hotel needs an update As soon as you walked in the lobby the smell of previous smoke just kind of hits you. The room wasn’t much better. It smelled very moldy and the carpet was dirty and needs to be changed. That hotel definitely needs a refresh.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel... read more
Bad Room was filthy, old pizza from a past guest, stove top dirty and taken apart , sticky floor
Business response:
We are sorry for the difficulties you experienced while staying with us. We truly apologize for the cleanliness issues you described. Your feedback has been shared with our housekeeping team in order to prevent such mistakes in the future. We do thank you for your feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management
Will never use Hotels.com again. We were denied a room. They had our reservation but no rooms. My father had passed away and we flew to Tampa, arriving around midnight. We didnt find a room until 3am, over an hour away. Super bowl, and other events caused almost all area hotels to be full. This is unforgivable. The lady at the desk has been dealing with stranded travelers due to hotels.com all day. We will never use hotels.com again.
Business response:
Matt, thank you for your review. We are sorry for your loss and regret that we were unable to accommodate you. We are reviewing this from our end to see what went wrong. We hope to welcome you back soon under better circumstances and look forward to providing you with a flawless experience. Sincerely, Hotel Management
Room was freezing cold and there was no extra bkankets
Business response:
Jennifer, thank you for your feedback. We are sorry for the inconvenience you experienced and regret the disappointment it caused. We wish we had an opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.