Extended Stay America - Tampa - Airport - N. Westshore Blvd.

Business response:

Dear Drew, Thank you for sharing your recent experience. We sincerely apologize for the cleanliness issues, maintenance concerns, and service lapses you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address the issues raised to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back... read more

Business response:

Dear Carlos, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know we take our commitment to clean rooms very seriously. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope t... read more

Business response:

Dear Ever, We regret that we couldn't give you a better impression from the moment you checked in to your room, and we apologize for the frustration caused by switching rooms. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our rooms to ensure our future guests are not similarly impacted. We appreciate your patience and hope you w... read more

Business response:

Dear Shaun, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Please return and enjoy our warm hospitality.Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Manageme... read more

Business response:

Dear John, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. We sincerely regret the disturbance caused by a nearby pet, which interrupted your stay. If we had been made aware of this issue during your time with us, we would have been more than happy to address the situation and pr... read more

Business response:

Dear John, Thank you for choosing us. Although you had a satisfactory time in the room, but we apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. We understand the discomfort with the noise made by the refrigerator, and our technical team is already... read more