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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator was broken. The AC barely blew cool air. They gave away our confirmed and paid for room with king sized bed and instead, gave us two full-sized beds (not even queen). And the beds were terribly uncomfortable!
Business response:
Dear Nikki, Thank you for staying with us and sharing your experience. Please accept our apology for the maintenance issues and for not honoring your reservation. We apologize for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We take your feedback seriously and will address it with our team to prevent this from happening again. We appreciate your input and understanding, and... read more
Horrible accommodations! Check in took a half hour. No coffee pot in the room. Blood all over the sheets. Bathtub was slippery, rusty, narrow. Breakfast was a joke. Only a few granola bars. Coffee ran out at 7:45 AM. We would NEVER stay here again.
Business response:
Dear Jane, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites with excellent service at an affordable price so guests will want to return again and again. The cleanliness and the overall experience you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay yo... read more
This hotel was filthy, one of the elevators was not working, the hallways and common spaces had clearly not been cleaned well in days, and my room stunk of cigarette smoke. Also, the bathroom was dirty and there was no TV remote when I checked in. Do not stay here. Repeat, do not stay here.
Business response:
Dear Phineas, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing clean and well-maintained accommodation, and we are very sorry that we failed to show that to you. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance team for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to... read more
Great location. That’s it. Police at the property when I arrived blocking the entrance. When I asked the front desk why the police were there, she ignored me then finally stated that a guest had called them. The elevator was out of order! The hallways smelled of various Indian types of food My room was old and dirty and I was charged $255 for a night in this $75/night type of hotel.
Business response:
Dear Jeff, Thank you for taking the time to review your time with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Considering our location, please allow us a second chance to restore your confidence in us.Sin... read more
The hotel wasn’t very clean, food was left on the hallways and beer cans on the water fountains. Bed mattress on pullout couch was dirty and had no sheets on it.
Business response:
Dear Jorge, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Since... read more
This place smelled so bad i couldn't breath. There are signs of no smoking everywhere, but that is all you smell. The bed is very uncomfortable. The toilet doesn't flush properly. The curtings do not close properly i had to find a clip for them. For 85$ a night i would not advise someone to book that place. Sacrify the 15$ more for a better place. The worst hotel i stayed in.
Business response:
Dear Kassandra, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay and appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please allow us to check this with our team and ensure they are improved. In the meantime, let us know if there is anything we can do to change your experience and earn your trust in us. Please give us another chance and revisit us whenever you are in the area. Sincerely,Hotel... read more
One of the front desk personnel was very helpful.
Business response:
Dear Damon, Thank you for taking the time to review our hotel. We are delighted to learn that you enjoyed the service provided by our front desk staff. We enjoyed having you as our guest and hope you will consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.