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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as you open the door, there was a terrible smell like sewage....as per the receptionist, it happened whenever she turns on the washer. Carpet in the hallways were so dirty. Inside the room, the light on the night stand has no power outlets. Terrible!
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor you experienced upon arrival, as well as the cleanliness concerns in the hallways and the inconvenience with the room amenities. Please know that your comments have been shared with our housekeeping and maintenance teams to address these issues promptly. We are committed to improving the guest experience and appreciate you bringing this to our attention. We regret that your stay did not meet expectations and hope to have the opportunity to serve you better in the fut... read more
Our deposit was charged twice and we have to wait 7-10 business days to get this fixed. No extra towels when requested and no hair dryer in the room. The continental breakfast was muffins, oatmeal and coffee.
Business response:
Dear Guest, We sincerely apologize for the double deposit charge, and we are working to resolve the issue as quickly as possible. We understand how frustrating this can be, and we appreciate your patience while we address it. We also regret that the additional towels and hair dryer were not provided as requested, and we will be ensuring these items are more readily available in the future. Your comments regarding the continental breakfast have been noted, and we will work to improve the options offered. We hope to welcome yo... read more
I was surprised with the stay felt like I am at such a messy place I took a wrong decision. From start to end my stay was a nightmare with two kids who were an infant and toddler. Forget about the bathroom everything including room kitchen and sofa were so old felt like I am living in 90s. I wish to get my refund back as my start was nothing more that a pathetic.
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We’re deeply sorry to hear that your stay was distressing, particularly while traveling with little ones. It’s disappointing to learn that the condition of the accommodations fell short of your expectations. Your feedback has been shared with our management team to address the concerns raised and guide necessary updates. We understand how important comfort and cleanliness are, and we regret that we did not deliver on that promise. We would welcome the oppor... read more
The property didn’t even had a daily cleaning service we have to ask for cleaning towels and new bedding sheets. Over priced for what it was worth. I won’t suggest anybody stay there.
Business response:
Dear Guest, We apologize for the inconvenience you experienced regarding our cleaning service and amenities. As an extended stay hotel, housekeeping is offered on a weekly basis, with fresh towels and linens available upon request at the front desk. We understand your expectations and are sorry we fell short. Your comments will be shared with our team for review. We’re committed to improving and hope to provide a better stay in the future. Sincerely, Hotel Management
Bathroom walls with mold, toilet extremely dirty Broken dish washer, chairs extremely dirty, roaches by the nightstands, broken soap holder, broken ac remote cover. Lady at front asked to bring trash to front desk. Towel rack broken, microwave dirty, vent extremely dirty and moldy. Not phone in the room, keys kept getting deactivated over and over Pictures were share with front desk.
Business response:
Dear Guest, We deeply apologize for the numerous issues you encountered during your stay. This is certainly not the standard we strive to maintain, and we are taking immediate action to address the cleanliness, maintenance, and equipment concerns you mentioned. We also apologize for the inconvenience regarding your room keys and the request to bring trash to the front desk. We are committed to making improvements and hope to welcome you back for a much better experience.Sincerely,Hotel Management
Says that there’s a free breakfast a grab and go breakfast but they only offer coffee and hot chocolate no cereal no fruit just coffee and hot chocolate
Business response:
Dear Guest, We apologize for any confusion regarding our grab-and-go breakfast. Currently, we offer coffee, hot chocolate, and light items as part of this service, and we understand how important a more complete selection can be for our guests. Your comments are valuable, and we are exploring ways to enhance our offerings to better meet expectations. We appreciate your input and look forward to welcoming you back!Sincerely,Hotel Management
Walls were super thin because you can hear everything from rooms next door.
Business response:
Dear Guest, We sincerely apologize for the noise disturbances caused by thin walls, and understand how important a peaceful environment is for rest. We're also always happy to assist with room placement to minimize noise whenever possible. We truly value your input and hope to have another opportunity to provide you with a more comfortable stay. Sincerely,Hotel Management
The first room smelled like dog urine and the hall way was full of pot smoke. So they put us on another floor and although the smell Was Much better - the room was not the cleanest. Hair on the floor from someone’s hair brush, the ice machine had dirt in the ice. It was very disappointing
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the room odor and cleanliness concerns. This is certainly not the experience we strive to provide. Your comments have been shared with our team to ensure immediate improvements in our cleaning and maintenance procedures. We appreciate your patience and hope to have the opportunity to welcome you back, providing a much more comfortable and enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,650 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.