Extended Stay America - Tampa - Airport - N. Westshore Blvd.

Business response:

Dear Leonardo, We’re truly sorry to hear about your experience with our front desk team. Providing friendly and respectful service is a top priority, and we regret that your interactions did not reflect that standard. We’re glad to hear the evening staff member made a positive impression, and your comments about the others have been shared with management for coaching and improvement. Your experience matters, and we’re committed to ensuring all guests feel welcome and valued at all times. We appreciate your honesty and hope ... read more

Business response:

Dear Brad, Thank you for your feedback. We appreciate your honest comments and are glad you found our location convenient to malls, stores, and restaurants. We apologize for the maintenance issues you encountered, including the toilet, sink, dishwasher, and in-room amenities. Your concerns have been shared with our maintenance team for prompt attention, and we recognize the need for updates to improve overall guest comfort. We’re committed to enhancing the guest experience and are actively exploring renovation plans. Thank y... read more

Business response:

Dear StaceyAnn, We’re sorry to hear that your first visit did not meet expectations. We regret the limited breakfast options and the delay in providing towels and a comforter. Our grab-and-go breakfast is designed for convenience, but we understand it may not suit everyone’s needs and are reviewing ways to improve it. We also apologize for any inconvenience caused by our linen pick-up policy, which is in place to maintain efficiency. Your comments are important and will be shared with our team for improvement. We hope to hav... read more

Business response:

Dear Eric, We’re truly sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are very important to us, and we regret any inconvenience you encountered during your stay. We would appreciate the opportunity to learn more about what went wrong so we can take appropriate action and improve. Your feedback is invaluable as we continue to work toward a better guest experience. We hope to welcome you back for a more enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Witzen, We sincerely apologize for the poor service you experienced at our front desk. Providing warm, respectful, and helpful service is a core part of our commitment to guest satisfaction, and we regret that we fell short during your stay. Your comments have been shared with our front desk team, and corrective measures, including additional training, are being implemented to ensure better service in the future. We truly value your input and are committed to making improvements. Thank you for staying with us. We hope t... read more

Business response:

Dear George, Thank you for your feedback and for bringing the billing issue to our attention. We sincerely apologize for the inconvenience caused by the incorrect charge that affected your prepayment. Situations like this are not in line with our usual standards, and we understand how frustrating it must have been. We truly value your patience and understanding, and we hope to provide a smoother and more pleasant experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Katiuska, We sincerely apologize for the serious concerns you encountered regarding cleanliness and inappropriate activity on the property. This is not reflective of the standards we uphold. We are committed to providing a safe, clean, and welcoming environment for all guests. Your input is truly appreciated, and we hope to earn the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Dear julie, Thank you for your feedback. We’re sorry to hear that your stay required multiple fixes, and we sincerely apologize for any inconvenience caused. Your comfort is important to us, and we are actively addressing maintenance concerns to ensure a better experience for all our guests. Although no specific details were provided, we invite you to share more so we can make improvements. We appreciate your stay and hope to have the opportunity to serve you better. We look forward to welcoming you back! Sincerely, Hotel Ma... read more