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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertise a continental breakfast, which is a total joke. Coffee (if you get there early enough), instant oatmeal packets and maybe a tiny muffin or Nutri grain bar if you're lucky. The property is next to a strip club and the area isn't the best, but not the worst. Some of the front desk staff were friendly, but most were not. I had to get a new key almost every time I left the room because they didn't work. The air conditioner broke, and the hallway smelled like a locker room and along with a strong odor of marijuana.... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the breakfast options, key card problems, and air conditioning. We are addressing the cleanliness, maintenance, and customer service concerns you mentioned to ensure future guests have a more comfortable experience. Your experience does not reflect the high standards we strive for, and we truly appreciate your input. We hope to welcome you back soon for a more enjoyable stay.Sincerely,Hotel Management
Beware The smell was horrible and there was still popcorn on floor from whoever was there before me. Quincy at the front desk was great but that was the positive
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you experienced, including the smell and the popcorn left on the floor. This is certainly not the standard we aim to maintain. We are addressing these concerns with our housekeeping team to ensure this doesn't happen again. We’re glad to hear Quincy provided excellent service, and we will share your kind words with him. We hope to welcome you back soon for a much improved experience.Sincerely,Hotel Management
I wish I had done more research before booking this property. I felt very unsafe and the room was not great. The staff were good and friendly though
Business response:
Dear Guest, We're truly sorry to hear that you felt unsafe and that the room did not meet your expectations. Guest safety and comfort are our top priorities, and we are actively reviewing your concerns to make necessary improvements. We’re pleased to know our staff left a positive impression and will share your kind words with them. Your experience matters to us, and we hope to offer you a better stay in the future.Sincerely,Hotel Management
There was bugs everywhere
Business response:
Dear Guest, We sincerely apologize for the issue you encountered with bugs during your stay. This is certainly not the experience we want to provide, and we have already informed our housekeeping and pest control teams to address this concern immediately. We take cleanliness and comfort seriously and will ensure this issue is resolved. We appreciate you bringing this to our attention and hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
I booked this as a last minute stay. We were cruising out the next day. We got in our room, the pull out bed had mold on it and stains all over. The shower had rust and patching work that was not completed.
Business response:
Dear Guest, Thank you for bringing this to our attention. We're sorry about the condition of your room and the discomfort you experienced upon arrival. This is far from the standard we aim to provide, and we sincerely regret that your stay with us began and ended this way. Cleanliness and guest comfort are top priorities for us, and it’s clear we fell short in your case. Your feedback has already been shared with our housekeeping and maintenance teams for immediate review and corrective action. Please consider giving us anot... read more
Front desk staff member/assistant manager was terribly rude, borderline harassing to a guest in front of her young children and other guests. To the assistant manager: when your job is hospitality, be hospitable. Put yourself in the shoes of your guests and treat them how you would like to be treated.
Business response:
Dear Guest, We sincerely apologize for the experience you described involving our front desk staff. This does not reflect our standards of hospitality, and your concerns have been taken seriously. We are addressing this matter internally to ensure our team upholds respectful and professional service at all times. We appreciate you bringing this to our attention, as it helps us grow and improve. We hope to regain your trust and welcome you back with detailed, genuine care.Sincerely,Hotel Management
There was no breakfast but the property says breakfast is included. The front desk told us that breakfast was served until 930. We never saw it. No bedding for the pullout bed. No lamp by the bed. The room was very dark. I would not recommend
Business response:
Dear Guest, We are sorry that your recent stay with us did not meet your expectations. It’s disappointing to learn that you could not find the breakfast service as advertised. That’s certainly not the impression we want our guests to leave, and we understand how frustrating that must have been, particularly when traveling with expectations of a more complete experience. Every guest deserves a clean, comfortable, and well-equipped room, and we regret that we fell short of delivering that for you. Your comments have been share... read more
Not going there again. Terrible experience. Unfortunately, my experience did not meet the standard I expected, and I believe it is important to bring the following issues to your attention. Dirty Mattresses: Upon arriving at my room, I found that the mattress located on the sofa bed was visibly stained and unclean. This was both uncomfortable and unacceptable for any hotel, let alone one that claims to provide quality accommodations. Dirty Bathrooms: The bathroom was in a similar state of disrepair. It appeared that it had n... read more
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Further, we are sorry for the issues you had with our front desk, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Please consider giving us a... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,650 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.