Extended Stay America - Tampa - Airport - N. Westshore Blvd.

Business response:

Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident and positive remarks for the staff, we hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sinc... read more

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay, particularly the noise and the glass that wasn’t cleaned up. This is certainly not the standard we strive for, and we will be addressing these concerns with our team to ensure better attention to cleanliness and safety. We also apologize for the lack of breakfast, and we will review our offerings to ensure we meet guest expectations moving forward. Your comments are truly valuable to us, and we hope you’ll consider giving us another chance fo... read more

Business response:

Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your experience, even if it fell short of expectations. We’re always striving to improve and would love to learn more about what could’ve made your stay better. Your input helps us identify areas that need attention so we can provide a more comfortable and welcoming environment. We hope to have another opportunity to better serve you on your next visit. Sincerely,Hotel Management 

Business response:

Dear Guest, We regret that your stay did not meet expectations. Our team works hard to provide a comfortable experience, and we appreciate your recognition of their efforts. Noise can sometimes be a challenge, and we’ll look into ways to minimize disruptions. We also take cleanliness concerns seriously and will address them with our housekeeping team. Your input helps us improve, and we hope to offer you a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that your experience did not meet expectations. While our building is older, we strive to maintain cleanliness and comfort for our guests. Regarding breakfast, we currently have limited offerings due to permitting restrictions, but we appreciate your input as we explore improvements. Guest satisfaction is our priority, and we will continue working to enhance your stay. We hope you’ll consider visiting again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that the pullout couch and linen availability did not meet expectations. Guest comfort is important to us, and we apologize for any inconvenience. We will review our inventory and service standards to ensure better availability and responsiveness in the future. Your input helps us improve, and we appreciate the opportunity to do so. We hope to provide a better stay next time. Sincerely, Hotel Management