This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely no communication between the front desk personal from one night to another. Was told one thing when I check in another night 2 and a different one when I’m about to check out. Called the corporate customer relations # and they give me something completely different. Rude stuff 2 of the 3 nights. None of them seem to care about their job and seemed miserable to be there. Rooms were subpar; floor sticky, AC unit loud, weird smell. The dishes given to us for the “kitchen” (microwave stove top and a actual fridge inst... read more
Business response:
Thank you for sharing your review. We apologize you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, we are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your concerns will be shared with our housekeeping and maintenance teams for review and action. Further, we regret the noise issues you experienced. We value your feedback and hope ... read more
Overpriced, run down hotel. Looked like a drug rehab facility with lots of people sitting in the parking lot smoking cigarettes. When I walked in the first room I was given, the bed wasn't made - obviously not ready for a guest.
Business response:
Thank you for being our guest. We are sorry that you felt we did not merit the rate you paid and the disappointment you had with our facility. We also apologize for the condition of the initial suite. We will relay your feedback to the head of our housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We hope you will allow us to host you again in the future. Sincerely, Hotel Management
Appearances weren't everything The room looked clean until I brought something to eat. Then the roaches came out. If not for that, would have been a 100% good experience.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Good location. room was not cleaned, when we entered our room there were no sheets or pillow cases on the bed. Open and used water bottles on the night stand and trash in the corner. The floor was sticky with a used face cloth in the tub.
Business response:
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We truly hope this unfortunate situation will not prevent you from returning. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.