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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness needs improvement, poor amenities The rooms are extremely dirty. There was long hair all over the bathroom floor and in the shower. The bathroom vent was caked full of dust. Our first room did not have any bathroom amenities so the front desk switched us to a room down the hall. The bar of soap gave me a rash all over my face and body. I did not have very high expectations for this economy hotel, however I felt the cleanliness was extremely poor even for this brand.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team to ensure such oversights are taken care of more diligently. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Very Uncleaned and Unorganized. Terrible!!! This hotel should be ashamed of itself. It is straight out unprofessional. I know this is a budget hotel, but it needs to uphold some basic standard. The hotel was uncleaned!!! When we entered the room, it smells really bad. And when we opened up the drawer from the kicten, a FULL bag of trash left by previous hotel guest!!! Also, there were A LOT of hairs in bedsheet. This is 100% unacceptable.
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I understand that they were doing construction around the hotel, but they Didn't have enough parking spaces for all the guests.
Business response:
Thank you for taking the time to write a review about your stay with us. We are sorry that your visit was during our renovations, which caused you some inconvenience. We hope that you can return when our construction is complete, as we would like for you to experience our revamped, remodeled and updated hotel whenever you return to the area. Sincerely, Hotel Management
No rooms When I arrived no rooms where avaiable
Business response:
Chanel, thank you for choosing our hotel. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The room was really dirty. The carpet was grimy and turned my socks black. There was garbage in the garbage can under the sink and stuff on the floor by the recliner. There was also old food in the cabinet above the sink. Overall I was really disappointed in the cleanliness of the room. Staff was friendly and helpful
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
There was garbage all over outside, people laying on the stairs inside, and there was a leak in the room. Breakfast was a candy bar.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with our grab-and-go- breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,828 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.