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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
This hotel was dirty with visible mold No one at desk at check in. Once I was able to get checked into my room it was visible dirty with the bathroom tub full of mold. The toilet did not flush and the wi-fi did not connect. I planned on staying three nights but checked out early due to the condition.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Smells bad inside The hotel looked really nice from outside and was in really good neighbourhood. But inside smelled really bad. The “ free breakfast “ killed me completetly, we went downstairs to find out that the little coffee station with couple packs of instant oatmeal bags is a “free breakfast” .
Business response:
Frank, thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced odor issue while here. We have shared your feedback with the respective teams as it will help us improve moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Enrique, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Dirty Honestly, I was extremely disappointed in this hotel. Everything was covered in dust. The room rugs were so stained. The bed covers smelled and were visibly dirty. The iron in the room was burnt and the ironing board was so rusty it didn't open. There are no hair dryers in the room. I came down to the front desk to ask for service and it was unmanned. Employees were in break rooms and looked very disinterested in providing basic customer service.
Business response:
We are disheartened to read your review and sincerely apologize that you experienced so many difficulties during your stay with use never mean to disappoint our guests in any way, but we definitely failed in this attempt. Your feedback holds a lot of importance that is why we have discussed it with appropriate individuals in an effort to improve our facilities and service levels moving forward. Please give us a chance to regain your trust and earn your highest marks Sincerely, Hotel Management
First and Last time at Extended Stay Not happy at all. First of all after a long tired drive getting to this hotel I got out of my car and needed to use the bathroom. I ran into the hotel and told them I was checking in but needed to use the bathroom first. I was told the only bathrooms they had were in guest rooms... Wait, WHAT? You have no bathrooms in your lobby? I have never heard of a hotel with out bathrooms in or near the lobby. I then told her to please check me in so I could get to a room or I was going to have an a... read more
Business response:
Len, thank you for choosing our hotel for your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thomas, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
You get what you pay for Run down hallways and roomfurnishings were in poor condition. There’s a kitchenette but no coffee pot or utensils or dishes. No hair dryer in room. Took 45 minutes, two front desk calls and trip to desk to get one. Hallways smelled badly. There’s a reason it’s inexpensive.
Business response:
Thank you for your feedback. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Ho... read more
The area and the hotel felt completely unsafe I got into Tampa early and stopped at the hotel. The neighborhood and hotel felt completely unsafe and caused me to choose to head home early. I would not suggest the place to anyone traveling by theirselves.
Business response:
Thank you for your review. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.