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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not honor my reservation. Sold out the hotel without regard for a reservation made two weeks before the date. One person working in the entire hotel at 8:00pm
The beds were unclean. I was told that housekeeping is done only once a week which is probably why there were stains on the beds so I requested more clean linen to put on top of the sheets on the bed...hopefully the linen was clean!
Business response:
Our goal is to always provide a clean and comfortable stay, so we are extremely sorry for the oversight in your room. Our housekeeping staff is the best in class, and we apologize that they didn't catch this during their rounds. We hope you will consider staying with us again when you are in the area. Sincerely, Hotel Management
Not impressed. The area is not too bad but I have to say, the guy checking me in seemed very occupied with something else and I was very disappointed in the condition of the hotel overall. The rooms are outdated and even though it was clean, I wouldn’t stay there again.
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
when I booked the room I wasn’t asked if I wanted daily service cleaning and towels of the room. So my room was a mess the whole time I was there and I had to use the same towel the whole time I was there. I’ve never stayed in a hotel we’re cleaning was not done daily. Whether I was charged you’re not in the other hotels it was still done such an inconvenience not to include that automatically. Until yesterday one night before my check out was I told that cleaning is extra. That is such an inconvenience to not have included ... read more
Business response:
Edwin, thank you for the review of your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We hope you will visit us again when you are in this area... read more
Never been in a Hotel, Motel that didn't have an ice machine nor coffee maker in room. Plus the 1 room we were assigned to smelled like smoke and mildew. So we were moved a to another room which moved us farther away from the other people we were with.
Business response:
Jackie, thank you for your feedback. We apologize for the smell you experienced in your initial room and for the inconvenience you had due to it. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience and that is why we do not have the ice machine on the floors. We hope you will give us the chance to m... read more
The hotel is in a great location but my room was less than satisfactory. The room had a very moldy smell, the bed was very uncomfortable, and the water pressure in the shower was ridiculously low. It worked for one night but longer than that would not be satisfactory.
Business response:
Thank you for posting a review of your stay. We are truly sorry we did not meet your expectations with our rooms. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much ... read more
No FREE BREAKFAST When you advertise a free breakfast and are offered ONLY is a GRANOLA BAR and coffee I think that is close to false advertisement.
Business response:
Thank you for being our guest. We are sorry you were disappointed with our grab-and-go breakfast. Your comments have been shared with our Brand Leaders as it will help them determine new offerings. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Immediately upon entering the the room, there was a very strong smell of a dog and smoke. I proceeded to go back downstairs and informed the desk clerk. I asked if there were any other rooms available and was told, no, due to a "Kevin Hart" concert. I asked if all check-ins had been done , and was simply told, yes. I again explained the room situation and asked if there was anything that could be done, again a simple no. Also it was noted there was not a waste basket in the room. I told the housekeeper, who informed me I nee... read more
Business response:
Robert, thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Under staffed, poor service, dirty, stove didn’t work, poor water pressure, leaky shower, spider crawled on us on the bed, won’t ever stay there again.
Business response:
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.