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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location very close to airport, that’s the plus side. We did not feel very safe at location, weird vibe. Affluence was not very good. Room had very strong cigarette smell. Paid for two beds but since arrived late (even though called warning about it) was given single bed room. One of us had to sleep on sofa. Will avoid this chain in the future.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked, and for the smoke smell, you experienced. We have asked our housekeeping team to deep clean the room to remove the odor. Also, please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Room was not clean and the staff never bothered about the restroom complaint. Had to use restrooms in Walmart and target for our 2 days of stay. Simply the worst hotel I ever stayed.
Business response:
We apologize that our staff didn’t action your complaint regarding the cleanliness issue in your room which impacted your stay. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Room was dirty and the staff was not helpful at all
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel ... read more
NOT A SMOKE FREE HOTEL!! After check in, went down hall towards room and encountered very strong cigarette odor. Still evidentnext morning. Room #106 also had cigarette odor I bathroom, especially when vent/light turned on. Also 2 cigarette burns in Formica near kitchen sink.
Business response:
Thank you for the review and for sharing your experience. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Carpet in room was sticky. Ran out of coffee by 815am. Pipes leaking in main floor hallway.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you experienced while you were here. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The value of the hotel per night is not worth it when you get the lobby, you will see a staff that is not nice a carpet dirty and papers on it. In your room you will see the lid of the toilet burned by cigarette and the carpet dirty, the dirty sheets. Also the breakfast that is included was a table with only two poor options, they do not have tables to have your breakfast, your have to take it and go to your room or take it in your car...... I feel that they scammed me, I feel like i paid to much for that hotel, it should be... read more
Business response:
Ramiro, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to avoid such mistakes going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The hotel, every inch of it is filthy and disgusting. The smell is like nothing else. There was actually feces in the stairwell.
Business response:
Rebecca, thank you for feedback of your stay. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future.... read more
Smoky rooms Smelled of strong smoke order in 2 rooms I checked in.
Business response:
Julie, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and We are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Not worth the money One of the worst hotels we ever stayed in. If you are looking for a really crummy hotel, you found it. Not nice and not clean at all. Kontinental breakfast: coffee, half frozen muffin, canola bar and instant oatmeal. Hair all over the room, and it was not ours
Business response:
Kirsten,thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. We have discussed your concerns with the respective teams, and we’re working on our protocols to ensure that this does not happen again.We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.