Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We would like to inform you that kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We truly regret the inconvenience it caused. We hope you wil... read more

Business response:

Eddie, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize that our hotel fell short of your expectations. We have taken a note of your valuable feedback, and we will share it with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We apologize that you experienced so many difficulties during your stay with us. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Also, we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us a ch... read more

Business response:

Sebastian, we appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management 

Business response:

Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management