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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homeless community was over a block away so if you are going to walk to someplace take precautions. the property is run down a little bit and the key cards have a little hard time working.
Business response:
Dear Arminda, Thank you for your feedback. We appreciate you bringing these concerns to our attention. We understand the importance of safety and comfort and are committed to maintaining and improving our property. We will also review the key card system to enhance its reliability. Your input helps us better serve our guests, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
I booked this stay in a hurry after our flight was cancelled late in the day. This was my mistake for not reading other reviews because it lived up to them. The property is older and not in the best neighborhood. When we arrived there were loiterers outside smoking in front of the entrance. Check in was easy enough and that was the only interaction we had with the staff. We were unable to find anyone to check out with or ask for more linens. The room itself was disgusting. Every surface had stains, the flooring was peeling u... read more
Business response:
Dear Travis, Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay. We regret that the condition of the property, the neighborhood, and the room's cleanliness did not meet your expectations. Your comments about the loiterers, stained surfaces, peeling flooring, unpleasant odor, non-functioning lights, and uncomfortable beds are taken seriously. We will address these concerns with our team to ensure immediate improvements. We are committed to enhancing our guest experienc... read more
Fire alarm went off at 6AM, when we complained at checkout we were told to give 5 stars. Loud as hell, even without the fire alarm.
Business response:
Dear Raya, We apologize for the disturbance caused by the fire alarm and the overall noise during your stay. Your comfort is important to us, and we regret that this impacted your experience. The response you received at checkout was inappropriate, and we are sharing this with our team to ensure better service in the future. We appreciate your feedback and hope to provide a more pleasant stay in the future. Sincerely,Hotel Management
Bed bugs I didn’t sleep all night
Business response:
Dear Nafeeza, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Horrible hotel. You have to ask for all kitchen articles as well as coffee pot. I also had to go down to front desk and carry it up to my room. Unable to take a bath due to no stopper for tub. The finally straw was when I saw roaches
Business response:
Dear LouCindy, We apologize sincerely for the inconvenience and dissatisfaction you experienced during your stay. It is unacceptable that you had to request kitchen items and a coffee pot, and we regret any inconvenience caused by this oversight. Your feedback about the bathtub stopper and roaches is concerning, and we will address these issues promptly with our maintenance and housekeeping teams to prevent future occurrences. Please accept our apologies for falling short of your expectations. We value your feedback as it he... read more
Dirty old property
Business response:
DearAndrew, We apologize for the disappointing condition of the property during your stay. Your feedback is important to us, and we are taking steps to address the cleanliness and maintenance issues you encountered. We strive to provide a better experience for all our guests and appreciate your comments, which help us improve. We hope you might consider staying with us again in the future for a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.