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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Suck fest - drunk and high clientele- filthy floors and bathroom,.
Business response:
Dear Aaron, We apologize for the unpleasant experience you encountered during your stay. Ensuring a safe and comfortable environment for all our guests is our utmost priority. Your concerns regarding other guests' behavior and the cleanliness of our facilities are deeply concerning, and we will address them promptly. We are committed to maintaining high standards of cleanliness and providing a welcoming atmosphere for all guests. Your feedback is invaluable as we continually strive to improve our services. We appreciate you ... read more
Hotel smelled terrible and elevator door sounded like it was a ghost trapped in there.
Business response:
Dear Karen, We sincerely apologize for the unpleasant experiences you encountered during your stay. Providing a comfortable and enjoyable environment for our guests is of utmost importance to us. We will promptly investigate the issues you mentioned, including the odor and elevator noise, to ensure they are addressed appropriately. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Please know that we take your comments seriously and will take the necessary steps to improve. We... read more
I extended one day thru Expedia, they did not allow my son to stay in the room, they wanted my son to pack his stuff, go to the counter check out, then check back in to unpack in the same room. My son got upset at the harsh treatment and the manager threw him out and said she would call the police. And all this happened while the night was paid. 5/5/24 David Rodriguez
Business response:
Dear lourdes, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Even the roaches were high Absolutely horrible, no one at the front desk, check in took 40 minutes and multiple phone calls to try and get someone to assist. There were 6 other people waiting with me trying to check in also. Mold, broken sink, cockroach infested and the whole building reeked of weed. Sinks didn’t drain. You could feel every spring in the mattress.
Business response:
Thank you, Sierra, for sharing your experience. We sincerely apologize for the issues you encountered, from the delayed check-in to the condition of the room. This is not the standard we strive to maintain, and your feedback is crucial for us to address these concerns. Please know that we are committed to making necessary improvements. We hope you will consider giving us another chance to provide a much better experience in the future.Sincerely,Hotel Management
The room stunk so bad! Smelled like someone had been cooking Indian food for months without cleaning
Business response:
Dear Guest, Thank you for bringing this to our attention. We apologize for the unpleasant odor you encountered during your stay. Providing a clean and comfortable environment is our priority, and we are actively addressing this issue with our housekeeping team to ensure thorough cleaning and freshness in our rooms. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.