Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Dear Guest, We sincerely apologize for the issues you encountered with pricing and breakfast during your stay. We strive to offer competitive rates and will review our taxi service to ensure it meets guest expectations. We also appreciate your comments about the breakfast, and we will look into improving the variety and quality of our offerings. We truly value your input and hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for any inconvenience caused by the lack of breakfast during your stay. While we currently do not offer breakfast, we understand how important it is for some of our guests, and we are actively exploring options to enhance our offerings in the future. We value your input and will certainly take it into consideration as we continue to improve our services. We hope this did not impact your overall experience, and we would love the opportunity to serve you again.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cigarette odor in your room, as we strive to maintain a fresh and comfortable environment for all our guests. Our team takes cleanliness seriously, and we will address this issue to ensure better experiences moving forward. We appreciate your input and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Guest, Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared appropriately and used as an opportunity to improve our guest experience as we advance.We look forward to another chance to regain your complete trust and provide you with the seamless and flawless stay you deserve. We wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Guest, While we are pleased you loved the convenience of our location. We are sorry you were unhappy with our breakfast selections and the amenities we provide. We will address your concerns appropriately as we constantly strive to enhance our guest experience. We are grateful for your feedback. We look forward to seeing you again with your desired stay!Sincerely,Hotel Management 

Business response:

Thank you for your feedback, Kenneth. Providing a positive experience is always a priority, and guest input is truly appreciated. Rates can vary based on demand and location, but ensuring comfort and quality service remains important. Your comments are valued, and we hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest satisfaction are top priorities, and we regret that your room did not meet our usual standards. We also apologize for the delays with breakfast and for any unprofessionalism you observed with our staff. We take your comments seriously and will address these concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future.Sincerely,Hotel Management