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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this place If you want a hotel that offers a quiet stay and privacy, this isn't the place for you. The walls are paper thin, and the night desk attendent sleeps instead of taking care of people's needs. Took 10 minutes to get them to wake up and get us checked in after a long flight getting in at 1 am. Could hear the people in the room next to us plain as day until 530 am. Front desk attendant didn't answer the phone. On the plus side, the ladies at the front desk upon check out were great.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and discomfort you encountered during your recent stay. It is indeed disheartening to learn about the noise disturbances and unresponsive night staff, particularly following a long flight. Your feedback is invaluable, shedding light on areas for improvement. Rest assured, we will promptly address these issues to enhance the overall guest experience. We also appreciate your commendation of the front desk team upon check-out. Our commitment remains steadfast in providing... read more
The room itself was decent. Keep in mind you have to ask for any dishes, take out your own trash, take your dirty towels to the front desk in exchange for clean ones. The breakfast is a joke. It’s a grab and go muffin/granola bar or oatmeal with water down coffee that ends at 9:30 am. The surrounding rooms are extremely noisy. The front staff were extremely room and all had an attitude and no clue what “customer service” means. If you ask for anything be prepared to feel like you are being an inconvenience. Only perk was the... read more
Business response:
Dear Kassie, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Please connect with the hotel directly for further assistance. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for... read more
Rude Front Desk Front desk employees in the night shift and early mornings were very rude throughout each night of my stay.
Business response:
Dear Guest, Thank you for sharing your recent experience with us. Our team strives to provide exceptional care and service to every guest, and we apologize for not meeting your expectations this time. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
People hanging around the lobby and outside front with old cars blocking entrance to the building drinking and smoking. Was made to feel very unsafe. Room smelled of smoke and very fowl odors. Very dissatisfied with the cleanliness of the room, a phone so dirty that no one would put it to their face. The smell of pot in the lobby at 5:00 in the morning of 3/3/24. Ask one of your executives to stay there on a Saturday night. I will not be staying in one of your hotels again. I would think a break room for guests would very he... read more
Business response:
Dear Bernard, Thank you for reviewing our hotel. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experienc... read more
The hallways smelled terrible as well as the rooms. There was no working light in the elevator so it was pitch black.
Business response:
Dear Courtney, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you des... read more
Never again Bad service. No ice machine. $100 deposit on your credit card. Not much within walking distance. Breakfast was the take-and-go
Business response:
Dear Guest, Thank you for your recent stay at our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate ... read more
I took the family to a college bowl game in Tampa and wanted a place near the stadium. I reserved a room with 2 beds. The manager called me the day of the reservation and said all they had was single bed rooms but would give me 2 rooms at no additional charge. I told them we would arrive very late and when we got there, the staff had no idea what I was talking about. So I paid for another room and the manager refunded me the next day. Good. But then the air conditioner broke and they said they’d have someone look at it the n... read more
Business response:
Dear Edward, We sincerely apologize for the challenges during your stay. The miscommunication regarding your reservation and the inconvenience with the air conditioning are regrettable. Your experience does not reflect the standard of service we aim to provide. Please be assured that we take your feedback seriously and will address the issues raised to prevent similar occurrences in the future. We appreciate your understanding and patience, and we hope to have the opportunity to regain your trust in the future. If there's an... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.