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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived around 11:00 pm. The front desk was boarded up. After trying to call a representative, someone eventually came out after 20 minutes or so. Afterward, she was unable to make the room key “machine” work, so instead of giving us a key she walked with us to our room and opened it for us.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the delay and difficulties you encountered upon arrival, including the front desk situation and issues with the room key. We understand how frustrating this must have been, especially late at night, and regret any inconvenience caused. While occasional technical challenges can occur, your feedback helps us identify ways to improve both our procedures and guest support. We are committed to enhancing our services to ensure smoother check-ins and a mo... read more
Absolutely HORRIBLE experience. We didn't stay longer than 10 minutes. Showed up the night of check-in, and the first thing I noticed was that the lady working front desk looked horrible, with an unbuttoned shirt and nappy hair, like she had just woke up from a nap. She had an overall extremely unprofessional demeanor. Then, as we were sitting in the front lobby waiting to check in, at least 10 tweakers walked in and out of the building. Nobody was sober, especially not the front desk lady. Furthermore, as we were checking i... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry for the distress and frustration you described, particularly given how quickly your visit was cut short. We understand how unsettling this situation must have felt, and we regret that your arrival and follow-up regarding billing did not meet expectations. While certain processes can require additional review, your concerns have been taken seriously and shared with leadership for attention. We remain committed to strengthening service stand... read more
Not ideal, it’s the coldest week of the winter in south west Florida. It was 40* outside. I went to the front desk 1/2 hour after I checked in and told them that there was no heat. They told me that someone would be there in the morning. Nobody came and fixed it. The next morning my wife was having major surgery and we were freezing all night. I stayed in the hotel Wednesday, Thursday and Friday, I checked out. I want my money back, it was the worst hotel stay ever. Then at 9:15 am on Friday and maintenance knocked on the do... read more
Business response:
Dear Guest, Thank you for sharing your experience, and we are truly sorry for the discomfort and stress you endured during such an important and difficult time for you and your family. We understand how critical proper climate control is, especially during unusually cold conditions, and we sincerely apologize for the delay in addressing your concern and the frustration this caused. Your comments regarding communication, maintenance response, and overall handling of the situation have been escalated for review, as this is not... read more
Found spiders in the room & plumbing was not working
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your room did not meet your expectations, and we understand how concerning these issues must have been. Maintaining a clean, safe, and fully functional environment is a priority, and your feedback has been shared with our team to help address these concerns. We appreciate your input and hope you will consider staying with us again in the future, giving us the opportunity to provide a more comfortable and well-prepared experience tha... read more
The room was neglected. The bathroom was not clean and had hair left on the sink and tub.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you bringing your experience to our attention and sincerely apologize that the condition of your accommodations did not meet expectations. Maintaining a welcoming and sanitary environment is important to us, and we regret the oversight that affected your stay. Your comments are valuable and help guide efforts to improve consistency and attention to detail. We appreciate your patience and hope you will consider returning in the future, giving us t... read more
Hotel seem to have plumbing issues we had to switch rooms due to toilet in 1st room not flushing so we were moved to a another room on the 1st floor and through out our 2nd night in yhe room the water pressure went low and the toilet just stop filling with water when my husband went to the front desk to notify staff theygave him a plunger (UNACCEPTABLE) this was my 1st time at this hotel and definitely my last
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the plumbing issues you encountered and for the frustration caused during your stay. Providing fully functional and comfortable accommodations is very important to us, and we regret that we fell short in this instance. Your feedback is valuable and will help us address maintenance concerns and improve our service. We hope you might consider giving us another opportunity in the future, allowing us to provide a smoother, more comfortable, and properl... read more
Room was dated. Kichenette with no utensils, plates or bowls. Old amenities. Charges for local calls. Breakfast was bad coffee and pastries in plastic wrap. Staff not terrribly helpful with directions to nearby stores.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking note of our team, and we are sorry that several aspects of your stay did not meet your expectations. Your comments regarding the kitchenette, amenities, and breakfast are valuable, and we will use them to inform our improvements. We strive to provide a comfortable and convenient visit for all our guests, and it is clear we fell short during your stay. We hope you might consider giving us another opportunity in the future so we can provide a more enjoya... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,828 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.