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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the dirtiest hotel I have ever been in. The smell was intolerable and made it hard to even sleep. Our socks were so dirty after being in the hotel a couple hours I never wanted to step on the floor. The property was clearly outdated and there were mold spores stained into the air vents. We slept on top of the sheets that were so dirty my husband even found a toe nail in the bed. I expected a lot more from a trusted hotel company.
Business response:
Dear Katarina, We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This does not meet the high standards we strive for, and we will address your concerns with our housekeeping team to ensure this does not happen again. Your comfort and satisfaction are important to us, and we appreciate your input. We hope you will give us another opportunity to provide you with a much better experience. We look forward to welcoming you back.Sincerely,Hotel Management
Very shady place I drove past the hotel the first time. There wasn’t a sign on the front of the building and the parking lot in front of the building had people with cars on jacks working on them. I wasn’t sure I was in the right place until I saw a document on the front door. Entry to the hotel smelled badly from cigarette smoke and littered with butts. Once in, I had to wait for a desk clerk to show up, who wasn’t very happy to be spending her time having to check me in. The ad for the hotel read pool, workout facility and... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, including the lack of signage, cigarette smoke odor, and cleanliness concerns in the public areas. We are also sorry for the disappointing breakfast offering and amenities that didn’t meet your expectations. These matters are being addressed with our team to improve the guest experience. We appreciate your input and hope to have the chance to provide you with a better experience on your next visit. Sincerely,Hotel Management
The staff was friendly, but the room was dirty. The floors were sticky, there was dirt in one of the beds and there was mold on the bathroom ceiling.
Business response:
Dear Alison, We apologize for the cleanliness issues you experienced in your room. This is certainly not the standard we strive to maintain, and we will address the concerns about the sticky floors, bed cleanliness, and mold in the bathroom. Your comfort is very important to us, and we hope to improve your experience on your next visit. We look forward to welcoming you back.Sincerely,Hotel Management
Awful. No rooms available with reservation No room was available, and the hotel staff knew I was coming, but that they were booked without any notice. Arrived at 130 am bus taxi and had to find another hotel and another taxi and didn’t get to sleep until 400. Horrible!! Hotels.com representative said she couldn’t get a hold of anyone to help us and never did
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been, especially after a long journey. Our team strives to provide clear communication and ensure all rooms are available for confirmed bookings, and we regret that this situation occurred. We will investigate further to ensure it doesn’t happen again. We hope you’ll consider staying with us in the future. Sincerely,Hotel Management
Needs a remake I believe that this property needs to invest in ribbing out moldy,smelly 1980's carpet and replace with LVP for cleaner fresher smell and feel, they need to untrust patch their tubs and provide more toiletry amenities. The staff was very nice the highlight of the stay. Also the smell of smoke and pot permiates areas.
Business response:
Dear ivonne, Thank you for sharing your feedback. We appreciate your observations about areas for improvement, such as updating carpets, enhancing bathroom amenities, and addressing odors in certain areas. These insights are valuable as we continuously strive to enhance our guests' experience. We’re glad to hear our staff’s kindness stood out and served as a highlight during your stay. Your suggestions are noted, and we aim to make necessary upgrades soon. We hope to welcome you back for an improved visit!Sincerely,Hotel Man... read more
Don't Make this mistake On arrival they had no reservation for me. Said that Hotels .com does this all the time confirm for customer on line but don't let them know so there is no reservation on their system. Don't think I will use Hotels.com or Extended Stay again.
Business response:
Dear Roy, Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration you experienced with your reservation. While we work closely with third-party booking platforms to ensure seamless communication, it is clear this process did not meet expectations in your case. We understand the inconvenience this caused, and your comments will help us improve our coordination. We would appreciate the opportunity to welcome you back and provide a smoother, more enjoyable stay in the future.Sincerely,Hotel... read more
After just two hours at this property, I decided to leave. The hallways were noisy, there were people drinking and smoking right outside the front entrance, the bed sheets were rough, and the fire alarm went off during my short stay. This seems like a place more suited for locals in transition rather than travelers seeking a quiet, restful hotel. I wouldn’t recommend it if you're looking for a peaceful stay.
Business response:
Dear Wilfredo,Thank you for sharing your feedback. We are truly sorry to hear that your experience was disappointing and that you encountered issues with noise, cleanliness, and disturbances. We strive to offer a peaceful environment and regret not meeting your expectations. Your concerns about the hallways, noise, and fire alarm are taken seriously, and we will work to address them promptly. We appreciate your input as it helps us improve our services. We hope you consider giving us another chance to provide a more enjoyabl... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.