Extended Stay America - Tampa - Northeast

Business response:

Dear Guest, We sincerely apologize for the issues you experienced with the room and the inconvenience this caused. We understand how upsetting this situation must have been, and we take pest control very seriously. Your comments have been shared with our maintenance team to ensure immediate action is taken. We regret that we were unable to relocate you at the time. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the condition of your room, including the refrigerator, shower, and floors. This is not the standard we strive to provide, and your concerns have been shared with our housekeeping and maintenance teams for immediate correction. Guest comfort and cleanliness are extremely important to us, and we take your comments seriously. We appreciate your input and hope to have the opportunity to welcome you back!Sincerely,Hotel Management 

Business response:

Dear Guest, We're sorry to hear that your experience did not meet your expectations. Cleanliness is a top priority for us, and we take comments like yours seriously. We are actively reviewing our housekeeping protocols to ensure that all rooms meet our standards before each guest arrives. Your input helps us identify areas needing improvement, and we appreciate you bringing this to our attention. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize that your room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we’re sorry for the unpleasant smell you experienced. We’ve shared your comments with our housekeeping team to ensure improvements are made. However, we’re glad to hear that you found our service to be good. We hope you will give us another chance to provide you with a better experience on your next visit. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay, particularly with the blinds and bathroom door. We understand how frustrating it can be to deal with these issues, and we are committed to addressing them promptly. Your comments have been forwarded to our maintenance team to ensure that these issues are resolved for future guests. We truly appreciate your patience and understanding, and we will work hard to improve the experience we offer. Thank you again for staying with us, and we ... read more

Business response:

Dear Guest, We apologize for the inconvenience you experienced with the availability of our front desk staff. Providing attentive service at all hours is important to us, and we’re addressing staffing levels and response times to better support our guests. Your experience is not the standard we strive for, and we appreciate you bringing it to our attention. Thank you again for choosing us, and we look forward to welcoming you back with improved service.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more