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Extended Stay America - Tampa - Northeast
- Hotels
- Temple Terrace, FL
About this business
Location details
12162 Morris Bridge Rd, Temple Terrace, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelt so bad that I almost passed out. The floors, the room, everything was just dirty and nasty. Even the front desk person made me wait for about 15 minutes before checking me in and on top of that they charge $100 incidental. My boyfriend got sick from whatever the smell was. They’re lucky I didn’t sue them. How could anyone stay there?
Business response:
Dear Guest, We deeply apologize for the unpleasant experience you had during your stay. The issues with the cleanliness and odor are completely unacceptable, and we will address them immediately with our housekeeping and maintenance teams. We also apologize for the delay at check-in and the inconvenience caused by the incidental charge. Your comments are important to us, and we are committed to making the necessary improvements to ensure a more comfortable experience for all of our guests. We hope you will consider giving us... read more
Roach infested!!!
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. The presence of roaches is completely unacceptable, and we take this matter very seriously. Please rest assured that we have already informed our pest control team to address this issue immediately and prevent any future occurrences. We understand how disturbing this must have been, and we will continue to work diligently to maintain a clean and comfortable environment for our guests. We hope you will reconsider and give us another chance to prov... read more
Stay away from this place Rooms are non- smoking but still smell terrible! The carpet is dirty with old stains and smelly. We asked to be changed and they lied that they were all booked. The front desk did come up and spray and he even said it smelled terrible and commented housekeeping should have sprayed. We paid $150 and had the worst experience!
Business response:
Dear Guest, We sincerely regret that your room did not meet expectations. While all our rooms are non-smoking, we understand that odors can sometimes linger, and we apologize for any discomfort. Our team did their best to assist by addressing the issue, but we regret that a room change was not available. Your comments will be shared with housekeeping to ensure better room preparation. We appreciate your input and hope to welcome you back for a better stay.Sincerely,Hotel Management
Worst hotel ever They did not let us stay They said it was canceled but we didn’t They took our money and no refund That is theft I will highly recommend never to use that hotel or hotels.com because neither of them would refund my money When they cancelled me and didn’t let me in
Business response:
Dear Guest, We sincerely regret any confusion regarding your reservation. We understand how frustrating this experience must have been and apologize for any inconvenience caused. We take these concerns seriously and we assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. Your experience is important to us, and we are committed to improving our services. We hope to welcome you back in the future under better circumstances. Sincerely, Hotel Management
Smells disgusting in the building carpets give off nasty smell and look filthy and they advertise breakfast and never had any breakfast at all.
Business response:
Dear Michael, We regret that your experience did not meet expectations. Cleanliness is a priority, and we apologize if any odors or carpet conditions affected your stay. Our team is committed to maintaining a fresh environment, and we will review this concern. Regarding breakfast, we strive to provide accurate information about our offerings and apologize for any misunderstanding. Your input helps us improve, and we appreciate your patience. We hope to welcome you back for a better experience. Sincerely, Hotel Management
I have never been offered a room like this ever. A sewer gas smell, very old and used equipment in need an extreme attention, refrigerator is covered in unknown layers of uncleaned surfaces. Not fit for my intent to rent as a room.
Business response:
Thank you for your feedback, Terrence. It’s truly unfortunate that your stay did not meet expectations. Guest comfort and cleanliness are always a priority, and your concerns are taken seriously. Your input will be reviewed to ensure a better experience moving forward. We regret that your visit was not more enjoyable and appreciate you sharing your experience.Sincerely,Hotel Management
...
I was extremely disappointed, and frankly disgusted, in the condition of the room and the hotel building. I did not have high expectations, but the conditions endured were terrible... dirty floors and walls all throughout the building, thin walls that made noisy guests nearly impossible to block out, incredibly worn amenities (furniture, counters, refrigerator, etc.), and the terrible, distinct odor of cigarette smoke in the room and throughout the hotel. And while expectations were not high for the complimentary breakfast o... read more
Business response:
Thank you for sharing your experience, Taylor. It’s truly regrettable that your stay did not meet expectations. Guest comfort and cleanliness are always a priority, and feedback like yours is taken seriously. Your concerns will be reviewed to ensure a better experience for future guests. Your input is appreciated, and we sincerely regret that your visit was not more enjoyable.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Northeast
How is Extended Stay America - Tampa - Northeast rated?
Extended Stay America - Tampa - Northeast has a 3.2 star rating with 2,533 reviews.
When is Extended Stay America - Tampa - Northeast open?
Extended Stay America - Tampa - Northeast is open now. It will close tomorrow at 12:00 a.m.