Extended Stay America - Temecula - Wine Country

Business response:

Leilani, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Vicky, thanks for taking the time to post a review. We are sorry for the odor issue you experienced in your room and that the mattresses were uncomfortable. We wish we would have known about the mattress issue as we would have resolved it by changing your room. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Maria, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rachel, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Audi, thank you for being our guest. We are sorry you found our bed uncomfortable and were disturbed due to the neighboring guests. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your visit a comfortable one. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had and that we missed meeting some of your expectations. Also, please know we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Justine, thanks for choosing Extended Stay America. It feels good to know you liked having a fully-equipped kitchen in your room and that you had an excellent stay with us. Thank you once more for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your clean and comfortable accommodation and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management