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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is really old and could really use a remodel. The furniture in the rooms was as old and beat up. The floors looked dirty. There is a smell that lingers through the whole building. Thankfully the bathroom was clean and useable. I wouldn't stay there again.
Business response:
Dear Guest, We appreciate you taking the time to share your thoughts about your recent visit. We are genuinely sorry that the overall condition of the property and room furnishings did not meet your expectations. Your observations have been shared with our team as we continue to plan upgrades and improvements to enhance the comfort of our guests. We’re glad to know the bathroom met your needs and appreciate your feedback. We hope you might consider giving us another opportunity to provide a more refreshed and enjoyable exper... read more
Room kitchens need an urgent upgrade
Review We stayed here after a day of wine tasting. The room was fine but when we used the shower, the entire bathroom ended up flooding. We tried calling down to the front desk to tell them about the issue but they seemed uninterested in helping us. They didn’t offer us a different room and even after we told them we didn’t have towels because we had used them all to clean the floor, they didn’t bring us anymore.
Business response:
Dear Alejandra, Thank you for sharing your experience with us. We are glad to know that your stay followed a memorable day, yet we are truly sorry for the challenges you faced with the bathroom and the response you received when seeking assistance. This is not the impression we want to leave, and we regret the inconvenience it caused. Your comments are invaluable in helping us improve both our facilities and our service. We hope you will consider returning so we may provide a more comfortable and attentive experience in the ... read more
Staff wasn’t too friendly. The room looked run down. Bed was extremely uncomfortable.
Business response:
Dear Cherise, Thank you for taking the time to share your experience. We appreciate your feedback and regret that your visit did not meet the level of comfort and service we strive to provide. Your comments have been shared with our team as part of our ongoing efforts to enhance hospitality and improve our accommodations. We are committed to creating a welcoming atmosphere and ensuring a more restful stay for every guest. We hope you will consider giving us another opportunity to offer a more pleasant and satisfying experien... read more
Stinks & loud
This was definitely a situation of "You get what you pay for". There is no pool, no ice machines and no late check out requests. This was told when I asked if there was a pool. I was told I had to make my own ice with the ice trays in the room. The cabinets in the kitchen area definitely need some TLC. No shampoo or conditioner in the bathroom, but a note that says you need to walk down to the front desk to request it. We only needed a place to stay overnight, and rooms in the surrounding area were running super high, so I w... read more
Oh gosh ok so it’s nice building from outside then u go In and it’s like totally different! Smells like old people aftershave and I’ve never seen an elevator that has a push door then the room wash really dusty the burners were bad.there was dried up urine on the toilet, bathtub had a crack, I didn’t know that actual people live there! I could hear dogs barking at nice and a lady yelling in the halls and also no ice! It’s not a place to stay like for a vacation or mini vacation it’s literally a MOTEL!! My girls didn’t feel s... read more
Kitchen not fully equipped/worn tubs The building looks much better from the outside vs the condition of the rooms. The bathtubs are worn, and the kitchen isn't fully equipped. There are no dishes, cutlery, or pans. The online advertising sounds fake. What's the point of having a kitchen without equipment. When families stay for consecutive nights and need to cook something simple, it will be impossible for them unless they pack their own pans and dishes. FYI: The breakfast included was coffee, tea and instant oatmeal. They ... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.