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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
trip south your place was very clean, I like the amenities and your coffee is the best
Hotel hallway was disgustingly dirty. There was a towel with excrement next to the elevators. The hotel had a smell of burned pea soup. Restroom in room was dirty and had mold. Beds were flimsy. Expected more for $250 for one night. Room key stopped working on 2 separate occasions within 2 hours. Staff was nice though.
Business response:
Dear Guest, We’re deeply concerned to hear that the overall cleanliness and condition of the property fell well below expectations. This is not the level of comfort and upkeep we aim to provide, and we sincerely apologize for the experience you described. Your feedback has been shared with our housekeeping and leadership teams for urgent review as we work to reinforce our property standards and room readiness. While we’re grateful that our staff’s courteous assistance left a positive impression, we understand this does not o... read more
Leaking shower head and faucet made noise all night also sink was clogged up in the bathroom. As well the breakfast options there is very little to choose from limiting guest from getting themselves need to ask the front desk and somebody is not there to take care of you have stayed here before breakfast was better reason why i choose this spot to stay.
Business response:
Dear Guest, We sincerely apologize for the maintenance concerns you experienced. These issues should have been addressed promptly, and we regret the inconvenience caused. We are also sorry that our current breakfast selection did not meet the standard you previously enjoyed. Your comments will be shared with our maintenance and management teams to ensure improvements are made. We truly value your loyalty and hope to provide a much better experience next time. Sincerely, Hotel Management
It was a weird vibe like a women’s rehab facility. There were two nice older ladies. They were always walking in the hallway all night, long and anytime that I would go out of my room. They were always there. It was kind of creepy. Not the nicest hotel.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We appreciate your acknowledging the courteous presence of fellow guests during your stay. Please accept our sincere apologies that the overall atmosphere did not meet your expectations; providing a comfortable, welcoming environment is very important to us. Your feedback has been reviewed and will help guide improvements moving forward. We hope you will consider returning in the future, giving us the opportunity to provide a more enjoyable and reassuring e... read more
Room was not ready or should have been rented out restroom door handle didn’t work towels stained someone’s floss stick $ sink hole it was opened actually chk in 229 you’ll see what I’m talking about
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We understand how disappointing it can be to encounter maintenance and readiness issues upon arrival, especially when expecting a comfortable, well-prepared space. While occasional room readiness challenges can occur, we regret the inconvenience and frustration this caused during your stay. Your detailed comments have been shared with our housekeeping and maintenance teams for follow-up and corrective action. Guest feedback is essential to improving our sta... read more
staff were friendly. The room was just average. The refrigerator had hair in it. The microwave was dirty so the cleaning staff is lacking integrity.
Business response:
Dear Guest, Thank you for sharing your feedback and for acknowledging the friendliness of our team. We sincerely apologize for the condition of your room and any frustration it caused. Cleanliness and attention to detail are fundamental to our standards, and we regret that we fell short during your stay. Your comments are valuable and will help us reinforce training and improve our services. We hope you might consider returning in the future, giving us the opportunity to provide a more polished, comfortable, and satisfying e... read more
The 2nd floor was filled with smoke and my room smelled like smoke. I was told there was nothing they could do. The bed and pillows were old and uncomfortable and the sheets and spread (no comforter) were thin. I would never stay there again. I wasn’t even offered a full or even a partial refund. I checked out the very next morning.
Business response:
Dear Guest, Thank you for sharing your experience, and please accept our sincere apologies for the discomfort and frustration you encountered during your visit. We understand how upsetting it can be to find yourself in conditions that affect your comfort, and we regret that our team was unable to provide a satisfactory resolution at the time. While there were constraints on immediate room availability and refund options, your feedback has been escalated so we can better address similar situations moving forward. We are commi... read more
Rooms are old and used…. Staff was great but the property could use some renovations
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that our team made a positive impact during your stay, and we appreciate you recognizing their efforts. We also understand your comments regarding the condition of the accommodations and how this can influence overall comfort. Feedback like yours is important, as it helps keep our focus on enhancing the guest experience. We hope to have the opportunity to welcome you back for a stay that feels more refreshed and comfortable. Sinc... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,306 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.