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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a funky smell and hairs on the tub
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The presence of an unpleasant odor and hairs in the tub are certainly not acceptable, and we regret that we did not meet your expectations in terms of cleanliness. Please know that we take these concerns seriously, and we will work closely with our housekeeping team to ensure these issues are addressed immediately. Your input is valuable, and we strive to provide a much better experience for future stays. We hope you’ll consider staying with ... read more
not good. the property was not clean, it smelled awefully, the cabinets were deteriotated and coming off the cabinets.
Business response:
Dear Guest, Thank you for your feedback. We regret that your experience did not meet expectations and understand how important a well-maintained and fresh environment is to a comfortable stay. Providing a clean and welcoming atmosphere is a priority, and we appreciate you bringing these concerns to our attention. Our team is continuously working on improvements, and your insights help us focus on areas that need attention. We hope you will consider giving us another opportunity in the future so we can provide a stay that bet... read more
Fire alarm when on for atlease 3 mins. At 8:30 in the morning.
Business response:
Dear Sandra, We apologize for the disruption caused by the fire alarm. Guest safety is our top priority, and while alarms are essential for emergency preparedness, we understand how inconvenient an unexpected activation can be. Our team works diligently to minimize disturbances while ensuring all safety protocols are met. We appreciate your patience and understanding in such situations. Your input is valuable, and we hope to provide a more seamless stay next time. Sincerely, Hotel Management
check in was fine, Laura was polite and just trying to do her best. Room was barely passable, floors were dirty, bathroom was peeling, old, all the furniture was chipped. But was clean but squeaked and bounce like a toy. No ice machine, no gym, no pool. extremely basic. ill pay more to stay somewhere else.
Business response:
Dear Emily, We sincerely apologize for the condition of the room and the lack of amenities you mentioned. We take all guest feedback seriously and are addressing the issues with cleanliness, maintenance, and amenities to ensure a more comfortable stay for future guests. Your concerns regarding the ice machine, gym, and pool will be evaluated as part of our ongoing improvements. We appreciate your feedback and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
They gave us a room that wasn’t ready and then. Ext room had no dishes no available ipots n pans will not stay again
Business response:
Dear Sandy, We sincerely apologize for the inconvenience you experienced with your room not being ready and the lack of kitchenware. This is not the standard of service we aim to provide, and we understand how important these details are to your stay. Please know that we are addressing these issues with our team to ensure better preparation and availability of kitchen items in the future. We truly value your comments and hope to have the opportunity to provide you with an improved experience during your next visit. Sincerely... read more
Its all nice but they should fix were it says breakfast because it just coffee n a muffin not eggs waffles ect. I rented it out thinking breakfast included to find out it was just a muffin
Business response:
Dear erasmo jr, Thank you for your feedback. The grab-and-go breakfast is intended as a quick and convenient option for guests, and we understand that expectations can vary. Providing clear information is important, and we appreciate your perspective. It’s great to hear that you found other aspects of your stay enjoyable, and we hope to welcome you again in the future.Sincerely,Hotel Management
The room had a strong odor, like bleach with something else. Har to sleep with Windows opened. Underneath beds were dirty, dusty. I spotted one sock and a big plushy animal below the beds. It definitely seems like no-one cleaned that room before. I will never again stay in this place or any Extended stay America perhaps.
Business response:
Dear Juan, We sincerely apologize for the issues you encountered during your stay, and we regret that the room did not meet our usual cleanliness standards. Cleanliness is a priority for us, and we will address the concerns you raised to ensure that future guests experience a more comfortable stay. We truly value your feedback and hope you will give us another chance in the future. We look forward to welcoming you back.Sincerely,Hotel Management
I checked into the room. Everything looked fine. I left to attend dinner and once back I found a cockroach in the bathroom.
Business response:
Dear EmilyAnne, We sincerely apologize for the issue you encountered with pests during your stay. This is certainly not the standard we aim for, and we take your feedback seriously. Our team is actively working to address this concern to ensure a more comfortable environment for our guests. We appreciate your understanding and hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.