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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was dirty! Old food in the cabinets. Bed was squeaky clean and moved everytime someone got up. The worse part is it said they serve breakfast. They only had coffee and muffins.
Business response:
Dear Olivia, We sincerely apologize for the cleanliness issues you encountered, including the old food in the cabinets and the bed discomfort. This is certainly not the standard we strive to uphold, and we will address these concerns with our housekeeping team immediately. We also regret that the breakfast offering did not meet your expectations, and we will review the options provided. We truly appreciate your comments and hope to welcome you back for a more comfortable experience.Sincerely,Hotel Management
Horrible service Room was dirty. It was my birthday and me and my family had to sleep in a dirty room. We went to the front desk to ask for something to clean the room so we had to stay up all night in the room because the need and floor and county tops was dirty and room smell like dog and fungus on the bathroom showers. I talk to management the next day and she offer 50 percent off our room but I wanted a full refund since we couldn’t sleep in our room because it was filthy. We drove two hours away to stay at the hotel to ... read more
Business response:
Dear Karina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Unsafe hotel Not safe place did not even stay there checked in at a hotel down the street after feeling unsafe.
Business response:
Dear Jasmine, Thank you for your feedback. We're sorry to hear that you felt unsafe during your stay. We take security and guest comfort very seriously, and we will look into the concerns you raised to ensure a safer and more welcoming environment for all our guests. Your safety is our priority, and we regret that we did not meet your expectations this time. We hope you will consider staying with us again in the future, and we welcome you back anytime.Sincerely,Hotel Management
Not my fave First room was near the freeway. Extremely loud and uncomfortable. Debris on the floor . No soap in bathroom. Second room quieter. Debris on the floor. Rooms. Room desperately need to be desperately upgraded. Counter tops splitting cigarette burns water damage. 80% occupied by permanent residents. Staff is kind and helpful.
Business response:
Dear Debra, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours and your kind compliments about our friendly staff. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again. Safe travels!Sincerely,Hot... read more
One of the worst hotels I’ve stayed at in a long time. We reserved 4 rooms, so we could go wine tasting. Some of us paid 250-300 for the night. The hotel had a weird street entrance and lobby smelled like senior living facility. Some of the guests looked homeless. We had one lady screaming down the hall to open up her door. Inside the room, we found hair all over the bathroom sink. Stains on the walls. Old soap bar stuck on the side of the bathtub. There was a device connected to the toilet that would flash when you entered ... read more
Business response:
Dear Crystal, Thank you for your feedback. We sincerely apologize for the multiple issues you encountered during your stay, from the room cleanliness to the overall experience. Please know that this does not reflect our usual standards, and we are addressing these concerns with our housekeeping and management teams. We regret that we didn’t meet your expectations, especially given the price, and we appreciate your honesty. We look forward to welcoming you back with an improved experience. Sincerely,Hotel Management
Our non smoking room had the smell of Marijuana. The smoke detector had a plastic bag over it. I reported it the first night. No one ever came to remove it. I reported it again. The front desk offered a discount. We haven't received it yet.
Business response:
Dear Beverly, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.