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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unable to sleep the entire night, someone banging from the upstairs floor. The place was dirty. Will never stay here again.
Business response:
Dear Crystal, Thank you for sharing your feedback. We sincerely apologize for the disturbances and the cleanliness issues you experienced. It is our goal to provide a restful and clean environment for all our guests, and it is clear we fell short in this instance. We will address these concerns with our team to ensure improvements are made. Your feedback is valuable to us, and we hope you consider giving us another chance to provide a more pleasant experience.Sincerely,Hotel Management
Stay was ok stay over there for four nights due to my mom had a procedure done and it was close to her doctors office. Mom would stay in the room while I went to work. When we left I clean the room even mop the floor. Was going to stay there yesterday because my mom had a follow up. And they said that we can’t stay there because there was a smell when we left. We clean the place too to bottom. I didn’t tell them that the rooom had dirty sheets and there was dirty under the bed. I brought my two service dogs and they were in ... read more
Business response:
Dear Joseph,Thank you for sharing your experience, and it is truly unfortunate that your stay did not meet expectations. The situation you described is regrettable, especially given the care taken to clean the room before departure. The concerns about cleanliness and the handling of your reservation are noted, and these will be addressed with the housekeeping and front desk teams to prevent future occurrences. Your feedback is essential in our ongoing efforts to improve our services. We hope you will consider giving us anoth... read more
Extended stay hot springs It was a nice quiet night I slept like a baby and then I hit the shower just to find out that nothing but hot boiling water could come out of the shower I tried all knob positions before I Karen up and complained about it the front desk was not helpful at all they said that the maintenance people showes up around 9 am I had to pull a backpacker shower style if you know what I mean
Business response:
Dear Nelson, We apologize for the inconvenience you experienced with the shower during your stay. It is disappointing that you were unable to enjoy a comfortable morning due to the issue with the water temperature, and we regret that our front desk was not able to assist you promptly. We understand how frustrating this must have been, and your feedback will be used to address these concerns with our team. We are committed to improving our service and maintenance processes. We hope you will give us another chance to provide y... read more
This was the worst hotel I’ve ever stayed at. The smell in the hall made me sick. The cleanliness was the worst part. Other people’s hair on the shower wall.
Business response:
Dear Samuel, Thank you for sharing your experience. We are genuinely sorry to hear about the issues you faced during your stay. Cleanliness is a top priority for us, and we regret that we did not meet your expectations. Your comments about the smell and the condition of the bathroom will be addressed with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Just didn’t like how I had to pay 100 for the night
Business response:
Dear Joseph, Thank you for sharing your feedback. We understand your concerns regarding the cost of your stay, and we are sorry to hear that it didn’t meet your expectations. Pricing can vary based on several factors, and we strive to offer value for all our guests. Your comments are important to us, and we will consider them as we work to improve our services. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Front desk personnel at nights rude including Manager. Younger staff during checkout was awesome.
Business response:
Dear Quiana, We sincerely apologize for your negative experience with our night staff and manager. It is disappointing to hear that their service did not meet your expectations. We are pleased to know that the younger staff provided excellent service during checkout. Your feedback is valuable, and we will address these concerns to improve our guest experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
The building smells bad
Business response:
Dear Ana Carolina, Thank you for your feedback. We apologize for the unpleasant odor you encountered during your stay. This does not reflect our standards, and we will address this issue with our maintenance and housekeeping teams immediately. We appreciate your input as it helps us improve our guest experience. We hope you will consider giving us another chance in the Sincerely,Hotel Management
We had to cancel our stay because the rooms are supposed to be non-smoking and our room wreaked of cigarettes. The staff was very friendly and apologized for the inconvenience.
Business response:
Dear Michael, Thank you for your feedback. We apologize for the inconvenience caused by the smoking odor in your room. It is important to us that our rooms meet the highest standards, and we are disappointed that we did not meet these expectations during your stay. We appreciate your understanding and are glad to hear the staff's response was helpful. We will share this issue to prevent future occurrences and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.