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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are quite dirty. There were broken furniture not fixed. The bedsheets were dirty and smelly. Rooms are not clean. Overall rating is poor. Will not recommend. I will not stay in this hotel until they get their acts together.
Lots of very shady people in the area. Saw someone walking their bike down the hall, shady looking people outside at all hours. Room smelled dirty. Not worth the price.
Business response:
Dear Christina, We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the environment and the condition of your room. Please know that the safety and comfort of our guests are our top priorities, and we are working closely with our team to ensure a clean, welcoming, and secure atmosphere at all times. Your comments have been shared with both our housekeeping and security teams for immediate review. We appreciate your input as it helps us improve. We hope to have the o... read more
“Breakfast” is not really breakfast. It’s coffee and muffins. Not really what I expected when I booked the room here. Hallway by elevator smelled like a dog urinated. And I had to be changed out of the “non smoking” room because it smelled like cigarettes. But other than that, they staff were super friendly and helpful. In my opinion, it was still a little pricey for what the room provided.
Business response:
Dear Elena, We sincerely apologize for the unpleasant odor in the hallway and the inconvenience caused by being assigned a non-smoking room that smelled like cigarettes. We also understand your disappointment regarding the limited grab-and-go breakfast, which includes coffee, muffins, and granola bars. Your concerns have been shared with our housekeeping and operations teams to ensure improvements. We’re pleased our staff left a positive impression and appreciate your understanding. We hope to welcome you back for a better e... read more
The younger lady, always smiling and interacting with customers. She knows her job and answer questions accurately. The hotel is not clean, rooms are only cleaned weekly, and when cleaned it’s half cleaned towels and wash clothes are not readily available so one is encouraged to return later because laundry is being done and bring your dirty. Just because the place comes with a refrigerator and stove they jack up the price but the upkeep and polices are a fail.
Business response:
Dear Myesha, Thank you for your feedback. We are pleased to hear that a team member left a positive impression through her professionalism and warmth. However, we are sorry the overall experience did not meet your expectations. It's concerning to learn that service consistency and room conditions fell short during your stay. Your comments have been shared with the appropriate teams to ensure greater attention to guest needs and standards. We appreciate your honesty and the opportunity to improve. Sincerely, Hotel Management
Room was not clean when we checked in. Floor not cleaned at all. Asked multiple times to get the floor cleaned and front desk flat out refused. Lots of homeless hanging ot in the parking lot. Dog poop outside the front door. DO NOT STAY HERE.
Business response:
Dear Shawn, We sincerely apologize for the inconvenience caused during your stay, including the presence of ants, unpleasant odors, water-damaged cabinets, and insufficient cleaning of the stove and bedding. While we are in the process of upgrading our property with new beds and TVs, the transition should not compromise cleanliness or comfort. The condition of the nearby pet room and walkway is also unacceptable, and we are addressing this with our housekeeping and maintenance teams. We are committed to improving your experi... read more
Dirty property/room, the entire place smelled of marijuana. Stains on towels, no shampoo/conditioner.
Business response:
Dear Michelle, We’re truly sorry to hear about the cleanliness concerns and odor issues you encountered during your stay. Your comments about stained towels, missing toiletries, and the smell of marijuana have been shared with our housekeeping team for immediate attention. We are committed to providing a clean and comfortable environment for all guests and regret that we fell short. Your experience is not reflective of our standards, and we hope to welcome you back for a better stay. Sincerely, Hotel Management
The halls reeked of cat and dog urine. It was disgusting!
Business response:
Dear Guest, We sincerely apologize for the unpleasant odor you encountered during your stay. Maintaining a clean and welcoming environment throughout the property is a top priority, and we regret that we fell short. Your comments have been shared with our housekeeping and maintenance teams to address the issue promptly and ensure better oversight. We appreciate you bringing this to our attention and hope to provide a much-improved experience when we welcome you back with detailed care.Sincerely,Hotel Management
Had a funky smell and hairs on the tub
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. The presence of an unpleasant odor and hairs in the tub are certainly not acceptable, and we regret that we did not meet your expectations in terms of cleanliness. Please know that we take these concerns seriously, and we will work closely with our housekeeping team to ensure these issues are addressed immediately. Your input is valuable, and we strive to provide a much better experience for future stays. We hope you’ll consider staying with ... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,214 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.