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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience of my life! I drove 14hours only to arrive at this hotel and not have a room for my reservation. I made a reservation 1 week in advance and was told when I arrived at 8pm that because I did not arrive earlier my room was given away to guests that showed up before me even though I was the one with the reservation. I was told it is "pretty much first come first served and there was nothing that could be done".
Business response:
Dear Miranda, We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that your reservation was not honored, especially after a long journey. We understand how frustrating and disappointing this must have been. Please be assured that we are reviewing our reservation policies to prevent such issues in the future. Your feedback is invaluable, and we are committed to improving our services. We hope you will consider giving us another chance to provide a better experience in the future.S... read more
This place is a dump
Business response:
Dear Jeff, We apologize that your experience did not meet your expectations. Your feedback is important to us, and we strive to improve our accommodations. We value your feedback and hope to have another opportunity to provide a more positive experience.Sincerely,Hotel Management
We had to kill 4 roaches in the room
Business response:
Dear Rochee, We apologize for the unpleasant experience you encountered during your stay. Your feedback is important to us, and we are taking immediate action to address this issue. We hope to welcome you back during your next visit to the area!Sincerely,Hotel Management
I found bed bugs as soon as I walked by the bed. They were crawling all over the blankets. I immediately went back to the front desk to inform the manager of the situation. The manager didn’t even apologize or offered us another room. The manager just said “I will refund your money.” I will never reserve another room with Extended Stay America again.
Business response:
Dear Stephen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Place was terrible people banging on the wall ever
Business response:
Dear FRANK, We sincerely apologize for the disturbance you experienced during your stay. Ensuring a peaceful environment for our guests is of utmost importance to us, and we regret any inconvenience caused by noise disturbances. Rest assured, we take such matters seriously and are actively addressing them to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing this to our attention. We strive to provide a comfortable and enjoyable stay for all our guests, and we hope for the opportunity to exceed y... read more
Place was nasty
Business response:
Dear Shawn, We sincerely apologize for the disappointment you experienced during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback is invaluable, and we are taking immediate steps to address any cleanliness issues to prevent such occurrences in the future. Please know that we are committed to providing exceptional accommodations, and we hope to have the opportunity to regain your trust and welcome you back for a mor... read more
The receptionist was very nice but rooms are very dirty. The first room I was put in looked like it had blood splatter on the lamp shade that had been covered with paint and there was sticky stuff all over the counters that came off when wiped so I don’t think the room was cleaned. Second room was a lot cleaner except the dried vomit splattered on the bed skirt.
Business response:
Dear Jaime, We are sincerely sorry to hear about the cleanliness issues you encountered during your stay. Your comfort and well-being are of utmost importance to us, and it's disheartening to learn that we failed to meet your expectations in this regard. Please accept our sincerest apologies for any inconvenience or discomfort caused. We take your feedback seriously and will address these concerns with our housekeeping team to ensure such lapses do not recur. We understand this experience's impact and are committed to improv... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.