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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is in the middle of no where
Business response:
Dear Ahmed, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Not worth the price. Very outdated. Room and restroom had a strong stale cigarette smell. Definitely not staying there again. Didn’t feel very safe, bc mostly shady men staying at this place
Business response:
Dear Norma, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
For being an extended stay no breakfast and no blow dryer. The bathroom sink was also a slow drain and clogged.
Business response:
Dear Deborah, thank you for staying with us and sharing your feedback. Since our suites are designed for guests staying multiple nights and desiring home-like living, they often bring bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We also apologize for the inconvenience you had in the suite and have shared your comments with our maintenance staff to fix the issues at the earliest. Your feedback about the breakfast offerings is discussed with the Br... read more
This place was absolutely terrible, so bad that I had to first change rooms, and then actually just checked out early and found a different hotel to stay in. I arrived very late the first night - and it was too late to switch the first night when I realized the lock on the door/the door itself was broken and cracked. Being a solo female traveler and the room on the first floor with no working lock I felt incredibly unsafe and wedged the ironing board and a chair against the door. There were chunks of drywall missing around t... read more
Business response:
Thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with the maintenance team and make sure the problem is resolved. We also apologize for the inconvenience you had due to the fire alarm. We realize evacuation in the middle of the night is not a pleasant experience, but had this been a real fire and we did not evacuate, the results may have been a devastating loss of life. In a situation such as th... read more
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.