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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet was smoke filled and hardwood floor had not been mopped. Laundry room's activities at night shook the bed. No amenities such as pool, weight room, etc.
Business response:
Thank you for reviewing your stay. We apologize for not meeting your expectations with the on-site amenities and regret the inconvenience it caused. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Where do I begin with this?? The bathroom smelled like urine, thin mildew smelling towels. The kitchen had not 1 dish or utensil to use. Not that I would of but I thought that's what extended stays provided. I was in the first floor that distinctly stated "NO SMOKING" which was far from the truth. Free breakfast consisted of coffee and oatmeal in a bag. The worst part was the clientele at this hotel. It seemed like an open drug market with patrons smoking Marijuana outside near the doors to enter the facility. It almost appe... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future ... read more
No pool no real breakfast you had to pay for housekeeping
Business response:
Renee, thank you for taking the time to review your stay. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We apologize our hotel policy was not communicated properly to you during the time of check-in. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while plann... read more
Disappointed experience Disappointed that it was a non-smoking facility but every time we walked in that is all you can smell. The rooms were ok for a couple night stay but will not go back.
Business response:
Kelly, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke issue. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
The room was in bad condion i would never stay there again
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Interrupted Sleep We were just staying 1 night. We got woken up 30-45 minutes before check out time. They were knocking on the door and because we were in a deep sleep because we just traveled 1,100 miles, we did not hear them. They opened our door and told us it was time to leave. What happened to calling to the room? Very rude.
Business response:
Thank you for choosing us. We offer our sincere apologies for the poor service you received from our associates. The incident mentioned in your review concerns us a lot. So, we have shared your feedback with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Felt unsafe and it was not very clean. There was a vehicle outside and someone in the vehicle was bothering a friend of mine that dropped some food off to me
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.