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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Not bad... It was ok. My room was clean. There was an odor in my bathroom. If you do plan to use the kitchen, bring everything you need to prepare, cook and serve.
Business response:
Donna, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Hotels.com and hotel must specify DIY nature of st Neither Hotels.com nor the hotel informed us that we had to service our own room. The kitchen is supplied totally bare and you have to go to the reception for all materials eg coffee maker, cups, coffee, glasses. Coffee is not available in the lobby as stated except for breakfast.
Business response:
Peter thank you for being our guest. We are sorry for the disappointment you had concerning our hotel policies. Our booking website clearly says that we offer our guests with weekly housekeeping service. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Tina, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Like a bad apartment rental - dull. No shampoo or conditioner - I brought my own, no ice maker, no coffee or tea bags in the room, not even a continental breakfast - just coffee and a granola bar beside the tiny front desk. for $10 more, I should have stayed at the Doubletree.
Business response:
We appreciate the time you took to give us your feedback regarding your stay at our hotel. First and foremost, please accept our apology, as it is never our intention to disappoint a guest in any way. Our goal is to maintain the highest standards in guest service so we apologize if we fell short of this. We have addressed your concerns with our staff and we have taken corrective action so that this does not happen again. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we ... read more
not good, not bad not good, not bad
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Air condition didnt work right in both of my rooms...other than that staff was as helpful as they could be
Business response:
Thank you for staying at our hotel. We are sorry for the maintenance issues you encountered in both of your rooms. We have gotten with our engineering team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
Room was very very clean, staff was friendly and accomoating.
Business response:
Your kind comments and excellent review are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.2 star rating with 1,780 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.