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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great. Hotel and area are sketchy. While we were checking in a guest walked out of the hotel because a domestic violence situation was going on in the room next to his. Police were called. People yelling in the parking lot throughout the night. Room was nice and clean.
Business response:
Samantha, thank you for sharing your feedback. We are pleased to know you liked our associates and that you also enjoyed your accommodations. However, we are sorry for the inconvenience caused during your visit. Thanks again, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Expected a bit more Extended Stay was average. I guess I would’ve expected a coffee pot and toaster in the room and kitchen essentials already there but you have to ask for everything. I didn’t realize there wasn’t any housekeeping service all week but it would’ve been nice because the shower didn’t drain well at all so it would’ve been nice to have the shower cleaned once. I also needed to do laundry and they had no machine to get quarters to use for the washer/dryer and I had to go across the street to CVS to buy soap. The... read more
Business response:
Elena, thank you for taking the time to share your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. Thank you again for staying with us, and we ... read more
Won't stay there again There was nothing in the room to help in an extended stay just a small tube of shampoo. Dishes for the kitchenette were available from the office, along with dish soap in packets. I expected the kitchenette to be ready to use. Silverware was mismatched and just a joke. Minimal towels, no stopper for the kitchen sink or scrubber to clean dishes. Weather stripping under the door let dirt and leaves in when the wind was right. TV was also useless you had to guess which channel you were on since the number... read more
Business response:
Michael, thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. Our maintenance team is also rectifying the problem with the TV. We would like to regain your trust and hope y... read more
Too loud in front! Way too loud in the front of the hotel. Stay in the back.
Business response:
Bobby, thank you for being our guest. We are sorry for the noise issue you encountered and that ruined your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Staff were not friendly/ accommodating on arrival! I was half an hour early (2.30pm) for checkin and were not friendly or helpful after a long oversea flight!
Business response:
Thank you for reviewing our hotel. We're sorry for the service issue you experienced at the time of check-in. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Not bad... It was ok. My room was clean. There was an odor in my bathroom. If you do plan to use the kitchen, bring everything you need to prepare, cook and serve.
Business response:
Donna, thank you for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.3 star rating with 1,827 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.