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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
James, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Jose, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Monica, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Angry They never fixed the toilet. Robert wouldn't flush and complaint was made, and after 2 days was never fixed. Had to use restroom else where. Was told they would fix, was told i would hear from the manager, nothing, no phone call no visit nothing.
Business response:
Marc, thank you for staying at Extended Stay America. Although you had an overall pleasant time, we are sorry for the issue you had in your room and that it wasn’t resolved. We have made a not of your feedback and have shared it with the appropriate team, so that our future guests never encounter a similar issue. Thanks for the review, and we look forward to your next visit. Sincerely, Hotel Management
my 4 day stay at extended stay
Business response:
Shawuan, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Flush Stayed for 2 nights, advised them the toilet would not flush. No one ever showed up. Disappointed in the service.
Business response:
Thank you for taking time to post your review. We are sorry your room was not up to par and we are working to address this. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
Front desk help didn't seem to know what to do since I paid on line. One lady was in training, so that makes sense. However, the manager on duty, seemed to be rude to her newly hired help which is not ok. Also, if a room is identified as a "non-smoking"room, perhaps the bedding should not have cigarette burns.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Stephanie, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.3 star rating with 1,727 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.