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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I needed to stay here one night as I lost power. It was comfortable, but I went home the next day with bed bug bites. I would never stay here again.
Business response:
Dear Elizabeth, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution to ensure we are well-poised to serve you better during your next stay. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved stay.Sincerely,Hotel Management
Fire alarm went off at 3 am bc someone pulled it for fun. Bed was hard.
Business response:
Dear Tanisha, Thank you for staying with us. We are sorry for letting you down, and for the disappointment you felt with the comforts of the bed in your room. We value our guests and their recommendations and will share your comments with our leadership team. Also, we apologize for the disturbance caused due to fire alarm. We will address it to ensure this is never repeated. Please consider it an isolated incident and return for another perfect trip.Sincerely,Hotel Management
It was completely filthy and they refuse to give me a refund even though it was obviously disgusting. Do not EVER stay here.
Business response:
Dear EC, Thank you for sharing your feedback. We value your feedback as it always helps us to see how we can enhance our guest's satisfaction in the future. It is very disappointing to know your stay was other than perfect. We take your feedback seriously as we maintain the highest level of cleanliness. We are looking into the matter to prevent future occurrences. Thank you for the feedback, and we hope you will allow us to host you again and redeem your trust next time you revisit our area.Sincerely,Hotel Management
Carlos and Elizabeth were the best out of all. First room smelled like cigarette or just dirty. New room was given. Area not look safe. We have to ask for all accessories (coffee maker, coffee, etc. lots of rules were given to us, which shows that the building has lots of complaints. We have seen a small bbq grill in one of the rooms. Some of the people staying there, weren’t definitely travelers. They look more like homeless renting buy the hour or a state program assist. Clean and bedding!!! We have paid the same for bette... read more
Business response:
Dear Marcelo, Thank you for your recent stay at our hotel. We appreciate you pointing out specific items you loved and areas where we can improve, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Rude people checking you in Bed hard has rock night man really rude people hanging outside never stay this america again
Business response:
Helen, Thank you for staying at our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management
Deanthony at front desk so freaking rude Asking me personal questions on where I was tonite Who I had dinner with Fire him!
Business response:
Dear Brian, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Too old and dirty for me. I am going to give my thoughts on room 204. I asked about the street noise and the front desk clerk said no one has ever complained about the street noise. Our room was in the front of the hotel and the street noise was terrible. Also, our room was old and rundown. The carpet was stained, the furniture and kitchen old and outdated. There was a toe nail and hairs in the bathroom. The parking lot was full of cigarette butts. It was a very unpleasant stay. If you are going to stay there make sure you g... read more
Business response:
Dear Nelson, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you give us another opportunit... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.