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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is not that well lit. There were a couple of men sitting on the curb near the entrance that look unsavory. They were there most of the night smoking. The hallway to the room smelled and the room itself had an odor. Just didn't feel safe here.
Business response:
Kathy, thank you for your review. We are sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We also apologize for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
We have stayed here before but this will be the last time. the room is big but the tp holder was missing. The bathroom ceiling had a black substance on it which I'm guessing was black mold. Then there was the people that pulled the fire alarm at night. After the fire dept left about 15 minutes later it was pulled again. Then around 2 am an obnoxious loud person was wondering the hallway till someone else told him to shut up. Then every night from then on there was a dog who wasn't crate trained who would howl, scratch and ba... read more
Business response:
Debera, thank you for choosing to stay with us again. We sincerely apologize for the issues you encountered this time and regret the discomfort you had due to other guests on the property. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
DONT DO IT I don’t know if it’s just extended-stay has a bad name in Oklahoma but this is the second extended-stay that I’ve stayed at and there is an overwhelming odor all over the entire place the tub was ridiculous I couldn’t even take a shower the smell was horrifying all over the place and meth heads were walking around everywhere. Oh and it had fLEAS!!! I’m in bed and they was jumping on the covers just SICK!! At this point I’m never staying at extended stay again
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Said room was not available had to upgrade to suite to get a room or be turned away.
Business response:
Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
There were no rooms available. We did not stay there. They still charged us for the room. No refund has been made even after raising a service request with the call center.
Business response:
Rajanish, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Couldn’t check in. Property said they were oversold.
Business response:
Richard,thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
My room was overbooked so I never had a chance to stay there thanks to you Travelocity. I would appreciate my refund at your earliest convenience thank you
Business response:
Thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to ... read more
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,141 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.