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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our trip was cut short we only stayed for one day
Business response:
Dear James, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay. However, we are sorry for the concerns you encountered during your time with us. Our front desk team is always there to help you solve such problems. Please give us another chance to prove ourselves, and we give you a seamless trip.Sincerely,Hotel Management
The Extended Stay on Dyer St. in Union City took my reservation but was overbooked and could not give us any room. So we ended up going to another Extended Stay in Freemont some ten miles away just to have a place to stay over night.
Business response:
Dear Antonio, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation of being informed of not being able to stay is highly frustrating, and we deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. While we review the case, you are always welcome to reach out to us for any further assistance. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit... read more
Very Dirty, checked in and gave me a room super dirty, smells a lot like cigarette
Business response:
Dear Alondra, Thank you for choosing us. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Smoking is never allowed on hotel premises. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management
Worst customer service, super dirty rooms, smoking inside hotel
Business response:
Dear Alondra, Thank you for choosing us. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. Smoking is never allowed on the hotel premises. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available 24/7 to help you. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 2,033 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.