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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is no coffee in the room there is only one shampoo one tiny bar soap breakfast was a complete joke
Business response:
Thank you for your review. We are sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. Please know, extra bath amenities and coffee maker for your suite are available and kept at the front desk upon request. We hope you will consider a second visit. Sincerely, Hotel Management
low maintain property everything broken. Last time I'm staying in this hotel.
Business response:
Rudy, thank you for being our guest. We are sorry the overall condition of our property was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Very disappointed I reserved a room with a king bed and when I went to check in they told me they didn't have one. I decided not take the 2 double bed room they offered me. Later that night I got a notification from my credit card stating they charged my card. I called and asked why they charged my card. Guess what they told me because I did not cancel my reservation.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience caused. Regarding any queries, please feel free to reach us out as we will be happy to provide you with a detailed explanation. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Decent for the pricing, not first choice. I could smell the food people were cooking in other rooms. The hood vents don't even vent to the outside, just blows the smoke into the room. Walls VERY thin. I had some sort of machine under my room making very annoying squeaking noises every 1 to 2 seconds the entire time of my stay - it was NOT another couple gettin' down, definitely some type of air vent or pump running 24/7 making it almost impossible to sleep. The table tents in the room say "we'll have your kitchen supplies de... read more
Business response:
Jason, thank you for your review. We are sorry for the disappointing stay and for the maintenance issues you encountered in your room. We will share your concerns with the appropriate team to fix it immediately. We also apologize for the noise issue you experienced during your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We value your feedback and hope you will reconsider staying with us again in the future. Sincerely, Hotel Man... read more
Don't stay here. When we arrived they refused to allow us to check in so we waited 2 hours in the tiny, stuffy lobby. The asian woman behind the counter was very rude. Finally another woman noticed how long we had been waiting so she gave us a room. We walked into the room and saw a dirty sanitary napkin stuck to the ceiling in the bathroom. We let them know and then they moved us again to another room. Their breakfast was a joke. Lesson learned. We will never stay there again.
Business response:
Thank you for reviewing your stay. We are sorry for the wait time issue you experienced at the time of check-in and regret the inconvenience it caused. We also apologize you did not experience one of our associates at her best. We have reviewed your feedback with the appropriate individual, and steps are being taken to ensure a better experience going forward. Your concerns regarding the cleanliness will be shared with the housekeeping team, to provide a better experience going forward. We value your feedback and hope you wi... read more
Staff doesn’t have any communication. I told the night shift concierge that I’ll be checking out @ 12nn. The housekeeper knocked on my door @ 11am. Literally kicking us out. Rude staff!!
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.