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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a clean hotel The manager cut off the water for over 3 hours and didn't tell the guest or worker and we can't take shower and there is roaches are coming under the room door and the plugs. It smells very bad and it cost 135 plus tax for 1 night.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Will not return! Interactions with several staff, their Rude, inefficient, and could basically care less about customer experience. The smell of marijuana throughout hallways is a serious problem. Told desk could care less, response “nothing we can do about it, you should have moved rooms”. trash around exterior and overall not a quality place.
Business response:
Luis, thank you for taking the time to share your feedback. We regret the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, H... read more
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Horrible There was water leaking from the ceiling in the lobby while checking in and buckets of trash can everywhere. I wouldn't come back the last few time wasn't the best.
Business response:
Thank you for staying with us and for sharing your comments online. We apologize for the maintenance issue you experienced at the time of check-in and regret the inconvenience it caused. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Wouldn’t stay here again if it was free Booked 3/9-3/12/21 Easy parking Quick check- in Clean lobby Room was extremely disappointing Definitely one of the worst hotel experiences to date. Simply put, the room wasn’t clean. It was VERY evident that the room hadn’t been thoroughly checked. And that’s REALLY disappointing during this time that we’re in. KITCHEN Counter had a layer of film Refrigerator was extremely loud the entire stay- like, LOUD Only 1 dish towel and one small face soap to be used as hand soap. No cups, utens... read more
Business response:
Thank you for your review. We are sorry for the housekeeping and maintenance issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with the appropriate teams to reiterate the importance of our daily checklists to make sure this is not repeated. Please know, kitchenware is available at the front desk upon request. Your feedback is a... read more
Not clean. Left as soon as I walked in. Terrible e
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.