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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible They said i would have all these supplies in the room and i didn' t get any supplies for my room, they lie about everything. I had to go to the front desk to get everything for the room and my keys keep not working. Terrible
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad Rude service, no room service you have to go to the front desk to get everthing for you room, and to much money for the rooms and there not that clean and rude and the staff lies about info
Business response:
Thank you for your stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely, Hot... read more
Business response:
Eva, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Kid can't run in the rooms, no dishes or pans for the room, no where to leave dirt towels and no room service.
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Manager was rude Ac unit was broken Management refused to refund
Business response:
Mike, thank you for choosing to stay at our hotel. We truly apologize for the problems you encountered with the air conditioning unit in your room and regret the inconvenience caused. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. Again, we apologize for the unpleasant experience and hope you will reconsider a second visit. Sincerely, Hotel Management
Business response:
Phong, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Where do I start? The room had a weird/smelly odor. The floors were dirty. We had to walk around the room with slippers or shoes. Floor wasn’t clean or vacuumed. The water pressure in sink and bathroom would cut off to low or a tiny drip. The shower “pull up gadget” on the tub stem was broken, so shower wouldn’t work. When it did, it would cut back and forth from shower to tub fill. Hot and cold water fluctuated. Was told at check in that we could check out at 12 noon if need be. On check out date, staff was rude and wouldn’... read more
Business response:
Avi, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and regret the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will consider giving us a second chance to provide the hospitality you s... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.