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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room and hair in the bed Room was dirty, there were hair in the bed, and an awful smell in the room. Worst hotel ever - I will never come back and I will not recommend it!!
Business response:
Thank you for being our guest and for taking the time to post feedback. We are sorry that you had cleanliness issues with your room, and we agree this is unacceptable. We will follow up with the head of housekeeping to investigate where we missed a step and will take corrective action so that this does not happen again in the future. Thank you again for taking the time to share your comments. We hope to have another chance to host your lodging needs again, and have you enjoy our accommodations the way you should have during ... read more
Ridiculous and unacceptable I rented this room for 10 days I am here alone by myself for some peace and quiet because I somehow developed vertigo during that stay everything was nice and quiet except for the last 2 days this indian guy staff member continued to come into my room without a knock or anything this guy entered into the room twice and lied and said he was looking for information from the room this is ridiculous and totally unacceptable if he is entering the room I rented this way then he must be entering other pe... read more
Business response:
Mark, thank you for selecting our hotel. We apologize for the inconvenience caused by one of our associates. We will review your comments with our team to ensure this is not repeated. On a positive note, we are glad you liked our convenient location. We want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make it better. Thank you for being our guest. Sincerely, Hotel Management
Nasty Smelled and dirty (even sheets had stains). The the rooms were NOT inviting. Terrible
Business response:
Mia, thank you for evaluating your stay with us. We are sorry for the disappointing experience you had with your suite and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
front desk staff was plan attituded, wasnt happy or anything. when check out came, yes woke up an little late i called to extend time the person that answered the phone was really rude about it. The room itself, no coffee maker, shower head was not working properly, heater wasn't working right, no hangers. for the 2 nights ive stayed it was not worth it.
Business response:
Thank you for your review. We apologize you did not experience the best from one of our associates. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We are also sorry for the issues you had in your room. We have asked the concerned team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area... read more
Not a good experience at all. Will not recommend family and friends to stay.
Business response:
Leilanie, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was a terrible experience, First they give us keys that didn’t work we went back from the four floor to the lobby, when we try to take a shower didn’t work we call and we when back to lobby so they can give us another room, they make us wait about 10 minutes and assigns another room and the room didn’t have a hot water, we stay about 1/12 hours and we leave the place 😕 I want money back
Business response:
Maria, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we ca... read more
No dirty towles back or get kicked out They kick you out if you give them there towles back with stains like juice on the towles then he counted all the sheet's that were in the bag and would not give me any towles. And the maids don't clean right or don't give you towles and keep raising the price on the room
Business response:
Catresa, thank you for your review. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. Also, we are sorry our service was not up to your expectations. Your feedback is impor... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.