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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s not good to stay
Business response:
Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the issues you may have while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
Hotel Staff are rude and not friendly. Do not value their customers. Complimentary breakfast is an old muffin that nobody likes but keeps on putting back at the breakfast table and nobody want to take. Also, bathrooms have cockroaches walking on the floor.
Business response:
Antonio, First of all, we apologize for the behavior of our associate and also regarding the pest control issues you encountered in your suite. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. Be assured that this issue has been addressed with our staff and will not be repeated. We have taken a note regarding our breakfast offerings and have shared it with our brand leaders for any future changes. Thank you for your constructive feedback and hope we have a future opportunit... read more
Excelente
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Not worth it Its never towels in the morning they always tell me i have to wait until 1'O Clock to come back to get towels. thats half on the day that they want us to wait and we have to go to work in the morning, its never sheets to make to beds and it cost $147 dollars everyday and the whole summer the pool has been closed after the State opened back up
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and are disappointed to read that our updated housekeeping policy came as a surprise to you. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you wil... read more
Awful check in Check in took 1.5 hrs. The lady at the desk told us that half of our booking wasn't in their system. There's no way that made sense. We booked 2 rooms on the same reservation and only one was on record. The receptionist first said that only one room was booked, then changed it to we had the name wrong and said we needed to book another room. We showed her the confirmation emails and she didn't care. I asked her to check to see if our reservation was given to someone else and she said no. She was not happy when... read more
Business response:
Daniel, We are sorry for the issues you had with the reservation and apologize for the unprofessional behavior of one of our associates. We will review your comments with our team and take steps to ensure we are more consistent in our service delivery. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Poor maintenance in this sparse hotel The antiquated refrigerator was broken, and roaring like a classic hotrod every time the compressor came on. The front desk sounded as though they were already aware of the problem, yet they rented out the room. When we complained they offered either a room with a small bed (from King down to Double), or allowing us to unplug it so we could sleep (which we did). Aside from that no cooking utensils are supplied with the room - they will provide them but you have to ask for EVERYTHING (eve... read more
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Also, your concern regarding the refrigerator will be shared with our maintenance team so that corrective measures can be taken. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Stinks Customer service was good but going thru hallway smell awful, stinks. The was okay bed was not comfortable, this hotel should be no smoking but smell cigarette smoke in rooms and in Hallway. I won’t stay here in future.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Awful location. Do not stay here. Linen wasn't clean and transients located around the property.
Business response:
Thank you for your candid evaluation. We are sorry we did not provide you with the clean and comfortable suite that you deserved. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. We are confident your experience will exceed the high standards that you have come to expect from our brand. Sincerely, Hotel Management
Don't come heir Roaches have been coming in my room from under the front door and it smells like garbage in the hallways. Most of the staff are rude to the customers that comes to the front desk. Its never towles to wash our bodies or bags to clean. The manager cut off the water last week and didn't tell the guest or staff that the water would be off for 3 hours and we could not take showers. I wouldn't tell anyone to come heir to pay $135 dollars a night No.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Also, we are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our s... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.